Gerardo Posted June 3, 2016 Share Posted June 3, 2016 Hey, I've downloaded and installed my trial version and getting back into AM is as easy as falling off a bike! However, on the Mac side how do you import images? I remember there was some workaround, which I haven't been able to figure out. But the usual "Import" window opens all grayed out. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted June 3, 2016 Hash Fellow Share Posted June 3, 2016 Hi, Gerardo. I've moved your post to a thread of its own so you are more likely to get the attention of a forum member who has an answer to your question.I don't have a Mac, but if right-clicking on the Images folder doesn't work, can you drag an image from a directory folder directly into into A:M? (OK, I just saw that that is good 'ol Gerry. Why are you under a new name??) Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted June 3, 2016 Hash Fellow Share Posted June 3, 2016 What if you open this PRJ that uses a JPG? GerryTest.zip Quote Link to comment Share on other sites More sharing options...
Gerardo Posted June 4, 2016 Author Share Posted June 4, 2016 Yeh, I forgot my password and when I applied for a new one it assigned this name, I don't know how that happened! Anyway, I was having trouble importing a jpeg so tried a tga and it worked fine. Quote Link to comment Share on other sites More sharing options...
Gerry Posted June 4, 2016 Share Posted June 4, 2016 There, that's better! Quote Link to comment Share on other sites More sharing options...
Simon Edmondson Posted June 4, 2016 Share Posted June 4, 2016 Gerry I had a similar problem when I started using the Mac, it would appear to freeze when trying to import or open something. Apparently it wasa known bug but no one knew how to fix it. The workaround was to hide the program momentarily, by pressing cmd + H , then clicking on the icon on the desktop to go back to the program and the option is then available. I've never like the one button mouse used by Macs so I always use a PC version. It seems to work just fine and it makes right mouse button op's easier than having to press the keyboard button at the same time. For me at least. regards simon Quote Link to comment Share on other sites More sharing options...
largento Posted June 4, 2016 Share Posted June 4, 2016 There's something going on with the Mac version that doesn't let you import jpeg files. I tend to stick to png files. Quote Link to comment Share on other sites More sharing options...
jimd Posted June 4, 2016 Share Posted June 4, 2016 Working with images on a mac either Rotoscope or Decals can be and will be a pain and it will not matter which type png, jpg, tga ect... you are going to run into problems especialy when you start to use more then one There is a cure (disclaimer at least for me) use the quick render button and scroll over the image that is giving you the problem you might have to do this several times but it will bring all your decals and projections back to normal. there is an however when you go to another window and comeback you might have to do the quick scroll trick again this is the only thing that works on my end and I've tried them all If I were to make a guess as to why this is happening on the mac end it has to do with the video card Final thoughts it would be so so nice that the powers to be would get around to fixing this and or at least tell us mac people what they are using on their j mac pro, quad core, nvidia Geoforce Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted June 4, 2016 Hash Fellow Share Posted June 4, 2016 No one seems to have reported the JPG bug to AMReports. That would be the first step. Quote Link to comment Share on other sites More sharing options...
Gerry Posted June 4, 2016 Share Posted June 4, 2016 Thanks Simon! That's exactly the workaround I couldn't remember. However importing a .tga worked fine. Quote Link to comment Share on other sites More sharing options...
TheToadStool Posted June 4, 2016 Share Posted June 4, 2016 yes, Jpegs are horribly flawed for some reason. Don't use them at all, they cause 'gremlins'. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted June 4, 2016 Hash Fellow Share Posted June 4, 2016 Can someone put together a PRJ with a JPG and some screen captures showing the bad Mac result? That should be an AMReport Quote Link to comment Share on other sites More sharing options...
jimd Posted June 5, 2016 Share Posted June 5, 2016 sorry there is no audio but here is what it looks like on a macimport jpg tag and png files using the Q key quick render trick and this is just for rotos fixes same thing would apply to decalsnote this test was using V13 (my last version was V18 ) however it does not matter what version of AM I use from 13 on it is the sameI had to stop using AM altogether because of thisand I would love to have it fixed so I could use the newest versionin the meantime I use 13 in frustration (: AM_1.mp4 Quote Link to comment Share on other sites More sharing options...
Simon Edmondson Posted June 5, 2016 Share Posted June 5, 2016 I've just tried it on V15J ( Osx 10.65, Imac ) V17g and V18b (Osx 10.85, Mac mini ) and had no trouble importing jpg's either as single files or sequences? Don't recall having any trouble previously either but could br mistaken on that. regards simon Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted June 5, 2016 Hash Fellow Share Posted June 5, 2016 What sort of graphics cards do Simon and Jim have? Quote Link to comment Share on other sites More sharing options...
Simon Edmondson Posted June 5, 2016 Share Posted June 5, 2016 Robert I don't know the answer to that I'm afraid, as its the ones that come with the Imac and Mini as standard. I'd wondered if it was an OSX incompatibility problem. The installation on both machines is standard from point of purchase rather than updated ? regards simon Pardon, just looked under "about this Mac' this is te setup for the Imac NVIDIA GeForce 9400: Chipset Model: NVIDIA GeForce 9400 Type: GPU Bus: PCI VRAM (Total): 256 MB Vendor: NVIDIA (0x10de) Device ID: 0x0869 Revision ID: 0x00b1 ROM Revision: 3454 Displays:iMac: Resolution: 1920 x 1080 Pixel Depth: 32-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Built-In: YesDisplay Connector: Status: No Display Connected Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted June 5, 2016 Hash Fellow Share Posted June 5, 2016 I'm going to guess that JimD has the other kind? Quote Link to comment Share on other sites More sharing options...
NancyGormezano Posted June 5, 2016 Share Posted June 5, 2016 mac pro, quad core, nvidia Geoforce he doesn't make any mention of what kind of nvidia geforce... Quote Link to comment Share on other sites More sharing options...
jimd Posted June 5, 2016 Share Posted June 5, 2016 Hi guys NVIDIA Geoforce GT 120 521 I can duel boot and have tried it on an early version of Mac os with the same results (same computer) I do have a 2006 mac pro i could try and run some tests on there Mac Pro (early 2009) OS 10.10.5 2.66 GHz Quad Core Intel Xeon 18 gigs ram I hope this subject stays active and more mac guys chime in so this could be resolved Quote Link to comment Share on other sites More sharing options...
pixelplucker Posted June 6, 2016 Share Posted June 6, 2016 All my textures are either tga's (old ones) or png's. Both formats are not lossy and support 24 bit + alpha. There are issues with jpg's in general and usually the issue is with progressive scan rather than baseline standard. For kicks take a jpg and save out both types to see if thats the issue. Photoshop used to have problems with progressive scans, not sure if that was ever addressed. Quote Link to comment Share on other sites More sharing options...
largento Posted June 7, 2016 Share Posted June 7, 2016 Here's what I get if I try to import a JPEG into the Mac version of A:M 18.0p SSE 4.2: A project isn't necessary. It just doesn't import JPEGs anymore. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted June 7, 2016 Hash Fellow Share Posted June 7, 2016 Here's what I get if I try to import a JPEG into the Mac version of A:M 18.0p SSE 4.2: A project isn't necessary. It just doesn't import JPEGs anymore. Is that new with v18p ? It worked in v18o? or some other v18? Quote Link to comment Share on other sites More sharing options...
largento Posted June 7, 2016 Share Posted June 7, 2016 Don't know, Robert. Jpegs used to work, but when I started working on this last project I noticed that when I tried to access old materials and models that had jpegs associated with them, the jpegs didn't show up in the PWS. Quote Link to comment Share on other sites More sharing options...
Admin Rodney Posted June 7, 2016 Admin Share Posted June 7, 2016 The first thing I'd do (troubleshooting-wise) would be to copy over an older image IO file from a previous installation (one that works in that older release). It may be that file got corrupted somehow. That very likely won't work but It's worth a shot. On Windows those IO files are in the C:\Program Files\Hash Inc\v18.0\ImageIOS directory. They have an IIO extension on windows with the file format as their name. Not sure what they are named on the Mac platform. Quote Link to comment Share on other sites More sharing options...
pixelplucker Posted June 7, 2016 Share Posted June 7, 2016 For kicks if you have Gimp or another photo editor other than Photoshop, save out a version as Baseline Standard and another as Progressive with 1 level. Try to import either and see if any work. Photoshop used to write corrupt progressive scan jpg files and I highly doubt Adobe put any effort in fixing it so don't use it to test. Photoshop will write a baseline standard file fine. Quote Link to comment Share on other sites More sharing options...
largento Posted June 7, 2016 Share Posted June 7, 2016 I've been really swamped lately, but my solution was just to not use jpegs anymore. :-) It seems clear that if it couldn't load the jpegs that it used to be able to then it's not a matter of how new jpegs are being saved. To be honest, I rarely use jpegs for A:M anyway. I mostly use png files since they have an alpha channel. That's probably why I hadn't noticed when it stopped working. Quote Link to comment Share on other sites More sharing options...
pixelplucker Posted June 7, 2016 Share Posted June 7, 2016 I was curious if it was an AM issue with jpg type or just jpg files in general. Quote Link to comment Share on other sites More sharing options...
TheToadStool Posted June 8, 2016 Share Posted June 8, 2016 Thinking back on it, I think the jpegs were messing with my netrender. I stopped using .jpg for A:M some time back. I remember reading somewhere that A:M prefers .tga. I didn't want to just spew bile about .jpgs not working with the program so I've been thinking about what it was that made me abandon using the jpegs. It very well may have been a 'gremlin' that I discovered while trying to render projects through Netrender. Netrender would crash on a project but the same project would render fine in A:M. I think I just troubleshot it until I realized that changing those .jpg decals out did the trick. Adam Quote Link to comment Share on other sites More sharing options...
largento Posted June 8, 2016 Share Posted June 8, 2016 Ken, as far as I've seen no other app I've used has a problem with jpegs. I first noticed it while working on my last film and posted about it here: https://www.hash.com/forums/index.php?showtopic=47656&p=408557 Quote Link to comment Share on other sites More sharing options...
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