WolfsongCG Posted November 28, 2021 Share Posted November 28, 2021 Hi all, Interesting quandry to ask about. I recently did a fresh reinstall of my system, but switched from BIOS to UEFI, and from MBR to GPT for the hard drives. When I entered my registration info, and key for A:M, it wouldn't let me register. It just kept refreshing the product key window. Might this be related to the changes I made? If so, I guess I need to request a new key? Thanks Quote Link to comment Share on other sites More sharing options...
Phil Posted November 29, 2021 Share Posted November 29, 2021 Had to do the same to upgrade to windows 11, and it worked fine. I changed out my mother board and got the same issue. you need to run the rlmhostid tool and send Jason the info it displays at hash support ftp://ftp.hash.com/pub/misc/rlmhostid.zip Quote Link to comment Share on other sites More sharing options...
WolfsongCG Posted November 29, 2021 Author Share Posted November 29, 2021 Oh you know what? That's true. I forgot I'd also swapped my stuff into another case. Did that a couple weeks ago and it slipped my memory. Same motherboard model/brand, but a different physical board. That's probably the issue, then. Cool I'll give that a go. Thanks! Quote Link to comment Share on other sites More sharing options...
*A:M User* Shelton Posted November 29, 2021 *A:M User* Share Posted November 29, 2021 email jason@hash.com. you will need the activation number and the information after you run rlmhostid send both to Jason to send new activation number with the new setup. Quote Link to comment Share on other sites More sharing options...
WolfsongCG Posted December 5, 2021 Author Share Posted December 5, 2021 I guess at some point browsers stopped supporting direct ftp connections. Brave, Firefox and even Edge want to open an external application to open ftp://ftp.hash.com/pub/misc/rlmhostid.zip. Looked it up and confirmed that they don't support ftp links anymore So, I downloaded a FTP client, and when I try to connect it asks for a login and password. Is there a set login for the FTP? Or maybe someone can set up a HTTP link to the file? Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted December 5, 2021 Hash Fellow Share Posted December 5, 2021 55 minutes ago, WolfsongCG said: I guess at some point browsers stopped supporting direct ftp connections. Brave, Firefox and even Edge want to open an external application to open ftp://ftp.hash.com/pub/misc/rlmhostid.zip. Looked it up and confirmed that they don't support ftp links anymore So, I downloaded a FTP client, and when I try to connect it asks for a login and password. Is there a set login for the FTP? Maybe we should ask @Jason Simonds what the standard login and password are to download off the Hash ftp site? Quote Link to comment Share on other sites More sharing options...
WolfsongCG Posted December 7, 2021 Author Share Posted December 7, 2021 I emailed Jason as well, explaining the situation and referencing this thread. Hopefully I can get back up and running soon. Quote Link to comment Share on other sites More sharing options...
Fuchur Posted December 7, 2021 Share Posted December 7, 2021 On 12/5/2021 at 11:08 PM, robcat2075 said: Maybe we should ask @Jason Simonds what the standard login and password are to download off the Hash ftp site? Set the FTP program to "anonymous login / connection". (or something equal... not sure what the right translation would be) In Filezilla it is done like this: 1.) Click on the button below "File" menu. 2.) Put in hash.com at "Server" on the right side. 3.) Put in "Anonymous". 4.) Click on "Connect". Or the other way: 1.) Put in hash.com to server at the top of the software. 2.) Leave Username and Password empty. 3.) Click on "Connect". Best regards *Fuchur* 1 Quote Link to comment Share on other sites More sharing options...
WolfsongCG Posted December 7, 2021 Author Share Posted December 7, 2021 So it doesn't even need a login, then. Go figure lol. First time I'll have been able to log into a FTP server without using login credentials. Okay, got the ID and sent it off. So, hopefully I can get up and running again soon. Gots stuffs I wants to do! Thanks! Quote Link to comment Share on other sites More sharing options...
Fuchur Posted December 7, 2021 Share Posted December 7, 2021 Only works for certain areas on it of cause ;). But in the end: If you can click on it like "ftp://hash.com/pub/example.zip" it has to be like that ;). Best regards *Fuchur* Quote Link to comment Share on other sites More sharing options...
WolfsongCG Posted December 8, 2021 Author Share Posted December 8, 2021 Gotcha. Well, I got everything done at my end. Just a matter of waiting for Jason to get the email and such now. I am curious why they decided to drop FTP support in browsers. I hadn't heard anything about it. Quote Link to comment Share on other sites More sharing options...
WolfsongCG Posted December 9, 2021 Author Share Posted December 9, 2021 How long should I wait to hear back from Jason before I follow up? I first emailed him early Tuesday morning about the FTP issue, and then followed up later that day with the Host ID once I saw Fuchur's post on how to get into the FTP. I provided the Order ID and Date for verification as well. Haven't heard anything back yet. Have checked the spam folder, etc. Quote Link to comment Share on other sites More sharing options...
WolfsongCG Posted December 10, 2021 Author Share Posted December 10, 2021 Going on day 4 since I first emailed Jason, and still no reply. Not even a confirmation that it was received. Meanwhile, I'm about 2 months into a sub for software I can't use because someone, apparently, isn't checking their email. This isn't how you do customer product support. Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted December 16, 2021 Share Posted December 16, 2021 Hello, I'm really sorry for all the delays, I did not see this email? I'm going to send you a PM right now. Quote Link to comment Share on other sites More sharing options...
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