DavidDenzill Posted February 16, 2017 Posted February 16, 2017 Hi. Just wondering what is the typical wait time for email response from customer support. I requested new master lic more than a week ago. Thanks Quote
Fuchur Posted February 16, 2017 Posted February 16, 2017 In general 1-3 days should do, but Jason recently told us, that it may come to some delays... so it may take a little longer, but should soon be answered. See you *Fuchur* Quote
Admin Rodney Posted February 16, 2017 Admin Posted February 16, 2017 Yes, definitely ping jason: jason@hash.com He was out SuperBowling at the time you put in your customer support query. (He hasn't been seen in the wild since so... hope he is recovering.) Quote
John Bigboote Posted February 16, 2017 Posted February 16, 2017 I hit him up on Monday mid-day... he got back to me Wednesday... not bad. Quote
TheToadStool Posted February 17, 2017 Posted February 17, 2017 Having to wait sometimes up to a month to get a license is one of the things I seriously dread Quote
Admin Rodney Posted February 17, 2017 Admin Posted February 17, 2017 Having to wait sometimes up to a month to get a license is one of the things I seriously dread That shouldn't be the case. We (as a community) will have to stare at that and see if there is something we can do to assist. Heck, being from Portland Oregon... as close as you are you should be able to drive over to Jason's house and ring his doorbell! Quote
John Bigboote Posted February 21, 2017 Posted February 21, 2017 I still have not heard back from the Foundry support regarding a modo license... been 1 week now... I fear they blew me off or didn't receive it... meanwhile A:M support hooked me right up with my new sub's NetRender license! Quote
DavidDenzill Posted February 24, 2017 Author Posted February 24, 2017 I have not had any response for 3 weeks now. Can anyone give me an alternative email other than support@hash.com or jason@hash.com I need a new master license. Thanks David Quote
Admin Rodney Posted February 24, 2017 Admin Posted February 24, 2017 Fuchur/Gerald, Can you still assist with this? Or is that just for the trial. Quote
Fuchur Posted February 24, 2017 Posted February 24, 2017 In general I am only able to help with trials (without hacking ),but as this sounds, Jason just missed the e-mail.I'll get in touch with him about this... I am quite sure he just overlooked the e-mail if it really took 3 weeks now. See you*Fuchur* Quote
DavidDenzill Posted February 24, 2017 Author Posted February 24, 2017 Yes i checked my spam folder. I will resend email. Quote
Admin Rodney Posted February 24, 2017 Admin Posted February 24, 2017 I will resend email. Make sure its to jason@hash.com! Quote
Jason Simonds Posted February 26, 2017 Posted February 26, 2017 Hello, I'm really sorry about this but the first email either account got was on Friday 02/24/2017 and I replied to it today. I see that you did also send it to my personal account but I have no record of it either on my email program or server. I sent you a reply but if you do not get a reply from that just PM me on the forums and I can get that sent over to you.I do get behind at times, so if it's been a week you can PM me here I will get right back to you. Well right back to you will be faster than a lost email anyways. Quote
DavidDenzill Posted February 27, 2017 Author Posted February 27, 2017 Thanks Jason. I got your email and sent you the 'your_host_id' code and my activation code. David Quote
DavidDenzill Posted March 2, 2017 Author Posted March 2, 2017 Thanks Jason. Animation Master is up and running again. Quote
Fuchur Posted March 2, 2017 Posted March 2, 2017 Cool... great that it worked out. See you *Fuchur* Quote
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