AsphaltMaker Posted February 18, 2021 Share Posted February 18, 2021 I found my disc copy of am I bought back in early 2000s, it has disc and book with code to activate.. The problem is my newest computer i built doesn't have a disc drive any longer.. idk it the disc today would be able to run in a new disc drive.. is there a way to download the program and still use the old activation code in the book.. I know it was supposed to be a bound to one computer only.. Just curious.. Thanks Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted February 18, 2021 Hash Fellow Share Posted February 18, 2021 Hi Charles! Although you can download old installers to use with your activation colde, they will still require the CD. The old CD versions required that the CD be in a drive to start. For a while Hash offered a dongle (serial port?) that bypassed the need for a CD but those dongles are long gone. I don't know if a USB CD drive would work or not. Also, Windows 7 and Windows 10 have disabled the OS code that made the CD key scheme work. There is a work around for that but I don't know if it works for everyone. My honest suggestion is to get the download subscription, $79 for one year. You get to use A:M on your modern computer, your old assets should still work, and you can have fun with A:M again. Quote Link to comment Share on other sites More sharing options...
Michael Brennan Posted February 18, 2021 Share Posted February 18, 2021 When I got back into A:M I used my old CD version on Mac with a USB CD drive. Happy I upgraded to the subscription version though (renders faster and all the fancy new features makes it worth it.) Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 22, 2021 Author Share Posted February 22, 2021 I bought and downloaded the software, I can't get it to work.. I keep trying to open and this is what I receive " RLM ERROR-40.please email support @hash.com to activate via email.. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted February 22, 2021 Hash Fellow Share Posted February 22, 2021 22 minutes ago, AsphaltMaker said: I bought and downloaded the software, I can't get it to work.. I keep trying to open and this is what I receive " RLM ERROR-40.please email support @hash.com to activate via email.. I presume the computer you are installing on has an internet connection if it is not the one you are on right now. And I presume you have in hand the actual activation code Hash sent you. If both of those are true, then you may have to email Hash as it says. Sometime the online automatic process doesn't work and they will need to manually send you a license file. Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 22, 2021 Author Share Posted February 22, 2021 19 minutes ago, robcat2075 said: I presume the computer you are installing on has an internet connection if it is not the one you are on right now. And I presume you have in hand the actual activation code Hash sent you. If both of those are true, then you may have to email Hash as it says. Sometime the online automatic process doesn't work and they will need to manually send you a license file. Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 22, 2021 Author Share Posted February 22, 2021 Yes internet connection and I did get an activation code/key... The one thing I noticed it never requested to enter the code.. just kept giving me that error message .. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted February 22, 2021 Hash Fellow Share Posted February 22, 2021 But the program installer did run and seemed to at least complete the installation, right? Just to try... Do an uninstall, make sure there is nothing left in the Hash folder, then run the installer again. That probably won't change anything, but it's easy to try. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted February 22, 2021 Hash Fellow Share Posted February 22, 2021 the RLM -40 error means something is wrong with your system clock. Make sure it is set to the correct time. Not the future, not the past. Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 22, 2021 Author Share Posted February 22, 2021 I'll try that again.. I did uninstall it yesterday and reinstall got same results.. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted February 22, 2021 Hash Fellow Share Posted February 22, 2021 Check your clock Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 22, 2021 Author Share Posted February 22, 2021 Clock is showing correct time and date Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted February 22, 2021 Hash Fellow Share Posted February 22, 2021 Then i guess we're stuck. Email hash and they will tell you what to do next. Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 22, 2021 Author Share Posted February 22, 2021 I uninstalled, reinstalled it ask for key, I copy paste it.. asked for key again. Then got the RLM error -40.. message again.. I'll email the tomorrow. Thanks for your help.. Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 22, 2021 Author Share Posted February 22, 2021 I emailed hash last night.. As of 12:30 today haven't heard from anyone.. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted February 22, 2021 Hash Fellow Share Posted February 22, 2021 I'll flag this for @Jason Simonds . He may not have gotten to his email yet. Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 22, 2021 Author Share Posted February 22, 2021 Thank you.. Hopefully I'll hear something soon... Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 23, 2021 Author Share Posted February 23, 2021 21 hours ago, AsphaltMaker said: Thank you.. Hopefully I'll hear something soon... Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 23, 2021 Author Share Posted February 23, 2021 Day 2 since I emailed and still haven't heard back from anyone. Is there anyway to contact Jason Simonds directly.. Quote Link to comment Share on other sites More sharing options...
Fuchur Posted February 23, 2021 Share Posted February 23, 2021 Till Jason comes back to you, you might want to check this: - in the progam folder if there is a master0.lic file? - did you try to run A:M as Administrator just in case Windows is blocking something? - do you have a firewall or virus scanner running which could block communication to the Hash servers? Best regards *Fuchur* Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 23, 2021 Author Share Posted February 23, 2021 Yes there is master0.lic, I am running as administrator. I do have virus software running, I will turn it off and try it that way Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted February 24, 2021 Hash Fellow Share Posted February 24, 2021 take the master0.lic file out of the AM folder temporarily. That will cause it to ask for your key. Quote Link to comment Share on other sites More sharing options...
AsphaltMaker Posted February 24, 2021 Author Share Posted February 24, 2021 Took out master0.lic, turned off virus software, same result.. I keep trying to open and this is what I receive " RLM ERROR-40.please email support @hash.com to activate via email.. I'm thinking its about time to cut my losses lol Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted February 24, 2021 Share Posted February 24, 2021 I PM'dyou. Sorry for the delays. If you never need to get me. You can PM me. Quote Link to comment Share on other sites More sharing options...
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