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Hash, Inc. - Animation:Master

Roger

*A:M User*
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Posts posted by Roger

  1. Our economy doesn't seem to have the stability people need to make career plans. By the time you finish training for something , someone has figured out a way to outsource it. I'm lousy on career advice.

     

    A long time ago i worked in a phone center taking repair parts orders for Sears. There were always two big bumps in the conversation: asking for their model number (they couldn't find it) and telling them that shipping and handling for the lock washer they ordered was going to be $19.95.

     

    I did not know that I was a script monkey.

     

    An even more script monkey job I had was in the 80's doing market research surveys. "New Coke" hit back then and we were spending 30-40 minutes with each person asking them questions like

     

    "On a 1-10 scale, do you feel New Coke is... reliable?"

     

    I was "good" at that job because people would believe me when I told them "There's just a few questions left, we're almost done..."

     

    For most surveys the "respondents" had satisfy certain demographics before you could do the survey on them.

     

    One night about 40 of us were all calling trying to complete a survey that needed just two more respondents, but they had to be female, over 40, living in Utah and admitted to drinking at least four beers a day.

     

     

    That does seem to be the rub, doesn't it? It is a shame I didn't have $10000 and the foresight to invest it in Apple back in, oh, 1997.

    Then I could just go be a gentleman farmer in Costa Rica or run a scuba diving shop. Right now the best case looks like a re-run of the 1970s with stagflation. I don't want to think about the worst case.

     

    In any case, I meant no offense to any current or former customer service folk out there. Every customer service type job has a general pattern of interaction, info you have to get, etc. I can't imagine doing surveys on Coke, that must have been interesting. Especially with the requirements as granular as that. I can just imagine how that goes "ok, so you're female, and over 40, right? And you have at least 4 beers a day...are those before noon or after noon?" YIKES.

     

    What I was thinking of was when you call, say, Dell for tech support and get "Bill" (you surely have talked to Bill at some point).

    You say "hey Bill, my PC started with this error message on the screen "error: fan failure - system halt" and my computer won't boot."

    Instead of saying "here is your RMA number, we'll get that fixed for you right away", Bill then makes you check the machine is plugged in, attempt to boot it, read you the error 2 or 3 times, hop on one foot, etc. And during the entire conversation, "Bill" sounds like he is reading out of a binder. You may or may not get an RMA number from Bill, if you don't you have to repeat the process all over again with a different "Bill", because the original has shuffled you back to the beginning of the phone queue.

     

    But that would be a textbook example of (paticularly poor) low-level tech support. In fairness to the "Bills" out there, they have their calls monitored, can and will be reprimanded if they deviate from the script, and a lot of times they can't spend more than 5 to 10 minutes on a call (due to quotas from management). These sorts of restrictions are one thing when you are just logging complaints, an entirely different thing if you are attempting to fix someone's problem (which could take ten minutes or an hour). This is the main reason you get such crappy tech support from large companies.

     

    So, when I said "script monkey" I was thinking of that type of experience, not customer service people in general.

     

    *my apologies to any actual Bills, I just needed a random name*

  2. I wasn't a network admin but I worked for a company that trained them.

     

    Some of the stuff they have to manage is surprisingly primitive. Long series of command line arguments with not much GUI at all. Lots of scripting to configure stuff.

     

    And lots of acronyms. I remember a video we made trying to explain the difference between TGAR (Trunk Group Access Restriction) and TARG (Trunk Access Restriction Group).

     

    Maybe it's all changed since the 2000's

     

    I am working as an admin for a small company (which means it is not my main job there but I do it in combination with other stuff).

    Do you need to administrate a linux or a windows network? Or even Unix? Windows is quite easy and most of the time you are searching on the web for solving stuff.

    This seems to be normal... a little scripting is often required, BUT most ocf that stuff is just copy and paste from microsofts support-pages.

     

    For more complex stuff you need to know a little more, but all in all the whole work has been done before and it is just taking much time to search for the informationso...

    i have worked with companies which are just administrating stuff and they are not doing much different there... most don't know the answer from the start but know where they can ask or search for it... that is the whole secret behind it...

    ANYWAY, be aware that you may have very long and unusual working times and that you need to be able to work under high pressure... in many cases a large part of the company

    will not be able to work till you have done your work and solve the problems other people may or may not have created. So it can cost really a lot of money if you are not fast enough.

     

    And I am only working for a small company... what size is the one you are working for?

     

    See you

    *FUchur*

     

    I work for a pretty large company - low thousands as far as the number of employees. Don't want to name the industry but downtime is very expensive and personalities are very aggressive. On the plus side I wouldn't be the only admin, I'd be one of 5 or more. And the place is big enough that we have our own telecom admins, Exchange admins, etc. Not just one guy doing everything.

     

    I'm trying to figure out what my options are for my career, I seem to be stuck in the doldrums currently. I can't keep doing the same role I'm doing now for another 5 years, at that point I won't be able to do anything else. Or rather, it will be much harder to transition to another role or explain why I was in the role I was in for such a long time. I often feel like I am viewed by both the clients I support and the rest of the IT staff that I am just a script monkey. Also, being in front-line support, I end up being the whipping boy for whatever frustrations people are having that day. Makes for a great deal of stress.

     

    And when I say script monkey, I mean a phone support person that no matter what your problem is has to take you through the same tiresome script even though you have aleady done the initial troubleshooting. Not even the guys beneath me do that, we don't have scripts

    at all in fact and have a great deal of leeway in how we are able to approach a problem. But in reality, script monkey is the category we get lumped into.

     

    Anyway, I guess I just needed to vent and am trying to brainstorm some options here.

  3. I've been thinking of applying for a network admin position at my current place of employment. They list a CS (computer science) degree as one of the requirements. Casually thumbing through a CS course catalog from the local extension campus, it seems like overkill for network admin stuff, more like it is geared toward software engineering/software development.

     

    Anybody out there doing this for a living now, and have any recommendations? I think this path might fit my talents better, but not keen on going back to school or piling up a ton of debt right now. In addition to opening up more options at my current place of employment, it might ultimately be a useful skill to have if I was looking to become a TD at an animation studio.

     

    Any recommendations for courses/independent study type stuff? Any sense in pursuing certifications?

     

    Thanks in advance.

  4. There is a post in the Open Forums along the lines of Why would you choose product X over AM? (let's say product X is a popular kitchen appliance).

     

    I cannot access the post, I get a "the required files are missing" error.

     

    I'm going to assume this was locked or deleted, just find it odd that it still shows up there.

    I'm not sure if Robcat was the originator or the last to reply, but his name is next to it.

  5. "out of the Facebook's terms of use: "For content protected by intellectual property rights, for example. photos or video clips (protected content), you give us the following permission explicitly, in accordance with your privacy and application settings: you grant us a non-exclusive, transferable, vidarelicensierbar, royalty free, worldwide licence to use all protected content that you post on or in connection with Facebook (content license). " Might be good to think about before even the photo pops up in someone's ad somewhere ... wondering also what "or" stands for. Material on the Web that you linked to?"

     

    A Swedish friend highlighted this today. has anyone fallen foul of it ?

    simon

     

    This seems like BS. Seems very much like they want to have their cake and eat it, too. Like they want to own what you post in addition to making money being a data mining operation and serving up ads.

  6. Robcat's list is good, an SSD is not critical but one of those things that is really nice to have.

     

    My personal preference would be:

     

    1. CPU - eiher a core i7 or AMD A10 APU (if you go AMD you don't need a graphics card right away)

    2. 16gb of RAM

    3. Win 7

    4. motherboard: make sure you have 4 ram sockets and at least one x16 pci express slot

    5. HD 1 terabyte should be enough unless you're on a budget

    6. Graphics card I wouldn't spend more than $150 to $200 max, whatever is in that price range from Nvidia or ATI/AMD

    7. Any old case will do, but I would spend extra for a good power supply like a 500W plus thermaltake or something

     

    But you should be able to do the above easily with $1000

  7. I saw a couple "gaming" mice that had a dozen or more buttons. I don't think I'd be able to use them without looking. They were also pretty expensive.

     

    I'm not opposed to a deal, but I hate using ebay since they went to Paypal only. Can't stand Paypal.

  8. Not a huge fan of trackballs, I'll have to give the intellimouse a look. I prefer wireless, since I tend to have problems with the cable getting in the way. However if the problem with the mouse going to sleep is that big a deal I may stick with wired.

  9. Yeah, the monitor I have now is an AOC monitor and up til now I have been happy with it. I'd really like to get one of the 27" IPS 2500x1600 monitors but those are crazy expensive (like $800 on sale) and way out of my budget right now).

     

    I forgot I have a Hannspree monitor that I had sent back for repairs, maybe I can make that my primary and the AOC my backup.

    Too bad they're not the same size ( I think one is a 24 and the other a 22 or 23), they may look odd side by side.

     

    BTW I love your Wobbling Dead idea. Being a fan of the show I'm interested to see your take on it, parody wise.

    I can see Rick, Lori, T-dawg, Old Fishing Hat Guy (I can never remember his name) and I think the other guy is Daryl?

    Anyway, looking forward to seeing it and I may throw a few bucks your way on your kickstarter.

  10. Anyone have a recommendation for a wireless mouse for use with AM? Something with additional buttons that can be bound to specific functions (not just your plain-jane 2 or 3 button mouse necessarily). Other input devices you find useful would be interesting as well.

     

    Thanks in advance.

  11. Richard Garriot, aka Lord British, has a new game he is raising money for on Kickstarter. He is known for his series of Ultima Games, and also founding Origin (who I believe are now defunct).

     

    Anyway, don't know if anyone here is a fan but I have fond memories of playing Ultima 7 and other Origin games. Didn't play Ultimas 1-6 since I don't think I had a computer that could run them at the time (at least, I didn't have a system that could run 4-6, and 1-3 were a bit primitive for my taste back then)

     

    If I had money to burn, I would be tempted to spend the $10k to do the private tour of his castle. Although I doubt he is the tour director (although who knows).

     

    In case anyone is interested, here is the link:

     

    http://www.kickstarter.com/projects/portal...tues-0?ref=live

  12. I haven't been using my external display for some time, and I noticed some bad hotspotting when I plugged it back in. It is most noticeable when light photos or colors as the background .

     

    I'm using a DVI-analog vga adapter, so maybe that has something to do with it. I'll need to see if the same problem happens with an HDMI output (if it has one).

     

    Hate the thought of having to buy a new one, I'm trying to save as much money as I can right now. Maybe it is under warranty still, I'll have to check and see. Not sure if that is something that would be covered.

     

    I don't really think it will affect my AM work or even be noticeable during regular use, but it is one of those things that have a way of bugging you.

  13. This may a "How long is a pice of string " questions but,

    Is there a table or list that suggests appropriate weights to be given to CP's, using the 2008 rig ?

    What I mean by that, is given a standard joint like a wrist, what type of percentage spread would go across the forearm, hand and fan bone ?

    I've tried to work through it, but with very limited success, and need to address the problem again.

    regards

    simon

     

    :D

     

    That is definitely one of those "it depends" questions.

    I start 50/50 and then if it doesn't look right, try changing it.

     

    The threads that Nancy references are really good, too.

  14. Tried a different browser and this time it worked, but no preview so still can't do anything with it. Very interesting concept, but don't think it will be useful for AM, or if it was, not practical due to the $90 charge each time.

  15. Well, right now it is less than useless as it will let me upload an .OBJ but not actually do anything with it, keeps telling me I don't have the Unity viewer installed. I install the plugin and then I keep getting thrown into a loop that tells me to install the plugin.

  16. Wish I was more handy with programming stuff. Must be a way to do it with the dev kit. Are there any problems with converting .OBJ back to patches, or would you have to use the retopology tool to recreate the mesh over the .OBJ?

     

    Re topology means you're making a new mesh which bring you right back to the start where your mesh is not attached to any bones.

     

    Yeah, I guess that makes sense. Doesn't look like there is any way of using this with AM, then. Not any quick and easy way, anyhow.

  17. So I guess the problem is that while we can export as .OBJ, we can't get that .OBJ back into AM with valid rigging data. Right?

     

    Right. I'm sure it's possible but someone would have to write it.

     

    Wish I was more handy with programming stuff. Must be a way to do it with the dev kit. Are there any problems with converting .OBJ back to patches, or would you have to use the retopology tool to recreate the mesh over the .OBJ?

     

    Gotta be a way to do this. I'm going to export my dragon as an .OBJ for giggles and see how this automated rigger handles it.

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