Guest Frederick Posted May 16, 2021 Share Posted May 16, 2021 Hi. When I try to open A:M it comes up with a contact support message. No way to enter my new subscription license number. What can I do to get it running again? Quote Link to comment Share on other sites More sharing options...
Fuchur Posted May 16, 2021 Share Posted May 16, 2021 Please have a look here:https://www.hash.com/renew-subscription-44-en Best regards *Fuchur* Quote Link to comment Share on other sites More sharing options...
Guest Frederick Posted May 16, 2021 Share Posted May 16, 2021 I had to uninstall, then reinstall A:M. Then I was allowed to enter my license number. Thanks Fucher Frederick Quote Link to comment Share on other sites More sharing options...
Johneva Posted May 16, 2021 Share Posted May 16, 2021 Good luck with that, I tried to upgrade in December. Hash never provided a subscription key and it is not available in my account on the Hash Store web site. I asked for help from support with no response, it was around Christmas, so I waited until January and tried again, and still nothing, I sent an email to Martin in February describing the problem and he said he had forwarded it to Jason for action. Nothing heard. Now it is May, Hash has my money and I have nothing to show for it, so good luck trying to get a response from support. I have been a Hash user since the 90's, I really don't know what is going on there, seems like Martin has backed off and no one is picking up the ball. Too bad, I thought it was a great program for 3D. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted May 16, 2021 Hash Fellow Share Posted May 16, 2021 1 hour ago, Johneva said: Good luck with that, I tried to upgrade in December. ... Sorry you're having trouble, I'll send a note to Jason Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted May 18, 2021 Share Posted May 18, 2021 On 5/16/2021 at 1:01 PM, Johneva said: Good luck with that, I tried to upgrade in December. Hash never provided a subscription key and it is not available in my account on the Hash Store web site. I asked for help from support with no response, it was around Christmas, so I waited until January and tried again, and still nothing, I sent an email to Martin in February describing the problem and he said he had forwarded it to Jason for action. Nothing heard. Now it is May, Hash has my money and I have nothing to show for it, so good luck trying to get a response from support. I have been a Hash user since the 90's, I really don't know what is going on there, seems like Martin has backed off and no one is picking up the ball. Too bad, I thought it was a great program for 3D. I do not know what your problem is or how to help you. Even I have been reading all of your ramblings about this and I still do not know what your 'problem' is. You even posted your activation key in one of your rants. So you have the key.. Martin has stepped back, but no one has "dropped" the ball, the support email clearly says to PM me here on the forums and I will get to it faster. So here we go again.. Please PM me here with about problem you are having, the email you used to order, or the order number and I will get this worked out for you. Quote Link to comment Share on other sites More sharing options...
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