johnl3d Posted December 23, 2019 Share Posted December 23, 2019 Getting RML3 error contact support hash by email downloaded latest version and get the error message when I try to use it ...I gives me a serial number with download but no way of entering ??? Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted December 23, 2019 Hash Fellow Share Posted December 23, 2019 Can you use the Windows "Snipping tool" to capture a shot of the message? Quote Link to comment Share on other sites More sharing options...
Fuchur Posted December 25, 2019 Share Posted December 25, 2019 Do you still have a master0.lic file in your installation? If so, please rename it to master1.old and try to start A:M again. Best regards *Fuchur* Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted December 27, 2019 Share Posted December 27, 2019 On 12/23/2019 at 10:08 AM, johnl3d said: Getting RML3 error contact support hash by email downloaded latest version and get the error message when I try to use it ...I gives me a serial number with download but no way of entering ??? RLM -3 error is license expired error. @Fuchur is right delete or rename your master0.lic to something like master.old or just delete it. On your next software start it will ask for your code. Quote Link to comment Share on other sites More sharing options...
johnl3d Posted December 27, 2019 Author Share Posted December 27, 2019 Thanks but since it works fine now I'm happy Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted December 27, 2019 Hash Fellow Share Posted December 27, 2019 Hi John First, we can know what Windows you have by checking your "System" Control panel. in Windows 7 it looks like this... If you have 64-bit windows, your C : drive will have two folders for programs... "Program Files" for 64-bit programs and "Program Files (x86)" for 32-bit programs. You can have both 32-bit and 64-bit A:M installed since they live in separate folders. If you have previously run the 64-bit installer there will be a "Hash Inc" folder inside your "Program Files" and a folder inside that for "V19.0" Get your license key in hand, delete the master0.lic file inside that folder, then run Master_64.exe in that folder to run A:M and enter the key anew. Try that, John! Quote Link to comment Share on other sites More sharing options...
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