steve392 Posted October 26, 2019 Posted October 26, 2019 I seem to have lost the lic file and cant find the backup anywhere.I dld the latest version update and now it tells me the host is wrong any help would be good thanks Quote
Hash Fellow robcat2075 Posted October 26, 2019 Hash Fellow Posted October 26, 2019 The license file in your AM directory will be called master0.lic Is that gone? Quote
Fuchur Posted October 26, 2019 Posted October 26, 2019 Have you've been using v18 before? Then just copy the file from the folder of v18 to the folder of v19. Best regards *Fuchur* Quote
steve392 Posted October 27, 2019 Author Posted October 27, 2019 Thanks for your reply guys yea its gone I over writ it when I tied another backup file but not the correct one Ill see if I can find v18 if that would work I was looking for goback but cant find it on win 10 shame that was handy Quote
steve392 Posted October 27, 2019 Author Posted October 27, 2019 (edited) I think I kno the problem I downloaded the oj version ,so theres not really an update its a beater version and that's why it didn't load properly so witch is the latest version im a bit mixed up now Edited October 27, 2019 by steve392 added content Quote
Hash Fellow robcat2075 Posted October 27, 2019 Hash Fellow Posted October 27, 2019 "the oj version"? I'm not sure what that is. Quote
steve392 Posted October 27, 2019 Author Posted October 27, 2019 Sort By Sorry Robert I mean this one Recently Updated Title Start Date Most Viewed Most Replies Custom software update V19.0j Quote
Hash Fellow robcat2075 Posted October 27, 2019 Hash Fellow Posted October 27, 2019 That should be a full installer. That is the latest version. And you had v19i before? or some version of v19? Normally, a v19 installer will overwrite into the same folder where the last v19 was, unless you changed the defaults, but it wont' overwrite your master0.lic file in that folder. If you do a search on "master0.lic" on your C drive, nothing comes up anywhere? Note that the 0 in "master0.lic" is a zero, not an "o" Quote
steve392 Posted October 27, 2019 Author Posted October 27, 2019 no it don,t find it anywhere yes I was on v19 not sure wich version it was the last on before v190j Quote
Hash Fellow robcat2075 Posted October 27, 2019 Hash Fellow Posted October 27, 2019 OK. Is/was there a box coming up asking you to enter an activation code? Quote
steve392 Posted October 27, 2019 Author Posted October 27, 2019 yes there was but it was only for two seconds sorry about this but page is not working properly and I have to log in every time to post very strange Quote
Hash Fellow robcat2075 Posted October 27, 2019 Hash Fellow Posted October 27, 2019 Presuming your sub hasn't expired, you want to find your activation code that you got in an email when you bought your subscription. Or... you can get it by logging into the Hash store and looking up your past purchases. It might be helpful to uninstall v19, then reinstall it and have your activation code ready when you run it for the first time again. Of course, you will make sure that no work you want to to keep is anywhere in that v19 folder before you do an uninstall. Quote
steve392 Posted October 27, 2019 Author Posted October 27, 2019 thank,s Robert ill give that a try will let you know how I get on Quote
steve392 Posted October 27, 2019 Author Posted October 27, 2019 (edited) ok I got the activation code but where do I put it when I download the program there is no master.0lic file on there just tried to dl it and it just keeps going back to the same page I think im going nutts Edited October 27, 2019 by steve392 added coment Quote
Hash Fellow robcat2075 Posted October 27, 2019 Hash Fellow Posted October 27, 2019 uninstall v19 make sure there is nothing in the v19 folder where it was run the new installer That should ask for your activation code After you put the activation code in it will write the new master0.lic file into you v19 folder. you can copy and paste that master0.lic file into your v18 and v17 and v16 folders so they can run also, if you have them. Quote
steve392 Posted October 27, 2019 Author Posted October 27, 2019 no I don't have any other versions after changing to win 10 I lost some stuff but I don't understand why I can't dl the program Quote
Hash Fellow robcat2075 Posted October 27, 2019 Hash Fellow Posted October 27, 2019 I'm not sure what you mean by "can't dl the program" the installer is in this post... https://forums.hash.com/topic/49452-v190j/ You can not download the installer? Quote
Hash Fellow robcat2075 Posted October 27, 2019 Hash Fellow Posted October 27, 2019 Any progress? Quote
*A:M User* Shelton Posted October 27, 2019 *A:M User* Posted October 27, 2019 Hey Steve try going to your profile on hash. Download am again. Get the key from your profile history and run the activation again. That will reset your license. Quote
steve392 Posted October 28, 2019 Author Posted October 28, 2019 (edited) I am now downloading AM I could not get to that page before for some reason I have the activation key so god willing Thanks for all your help guys your the most helpful people I know Shelton did you see the rugby great game on saterday Edited October 28, 2019 by steve392 wrong spelling Quote
steve392 Posted October 28, 2019 Author Posted October 28, 2019 oh oh it didn't work when I put the activation key in , could it be becuas I changed to windows 10 and it donte recognise my machine Quote
Hash Fellow robcat2075 Posted October 28, 2019 Hash Fellow Posted October 28, 2019 If Win 10 is the problem, message Jason Simonds and ask if he can re-issue your subscription. Quote
steve392 Posted October 28, 2019 Author Posted October 28, 2019 ok Robert will do and thank,s for your time I just found a master0.lic file dated 23-3-2019 but it didn't work and that must be the latest one Quote
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