svetlik Posted October 14, 2018 Share Posted October 14, 2018 Is there anyone home at Hash Inc. anymore?? Messages using the support page are ignored or not seen. What's up? Any help would be appreciated. Have been using AM for years but will not continue to pay for it if there's no support. Quote Link to comment Share on other sites More sharing options...
Fuchur Posted October 14, 2018 Share Posted October 14, 2018 Today is sunday... it is unlikely that you will get an answe today. Can we help you somehow? Best regards *Fuchur* Quote Link to comment Share on other sites More sharing options...
svetlik Posted October 14, 2018 Author Share Posted October 14, 2018 thanks for responding fuchur. Want to set up an additional PC to run AM if and when my current machine dies. Currently have AM v19oe but don't know if it will run without internet connection or if I can install on a 2nd PC. Have tried using the Hash support page to no avail. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted October 15, 2018 Hash Fellow Share Posted October 15, 2018 2 hours ago, svetlik said: t Want to set up an additional PC to run AM if and when my current machine dies. Currently have AM v19oe but don't know if it will run without internet connection or if I can install on a 2nd PC. Have tried using the Hash support page to no avail. Hi Svetlik, You can run A:M on any machine you have a license for. When a computer can't be attached to the internet, the activation process can be done by exchanging files by email. The machine wont need to be connected to the internet to actually run A:M Hash support is slow these days because Jason has been busy transferring the forums to new forum software. Do you need a new license right now or are you just inquiring just in case.? Quote Link to comment Share on other sites More sharing options...
svetlik Posted October 15, 2018 Author Share Posted October 15, 2018 Don't need a new license right now but will eventually when I get this other PC. Is getting another license a matter of buying another subscription for 80 bucks? (not sure if I'm using this correctly, are you getting this response?) Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted October 15, 2018 Share Posted October 15, 2018 1 hour ago, svetlik said: Don't need a new license right now but will eventually when I get this other PC. Is getting another license a matter of buying another subscription for 80 bucks? (not sure if I'm using this correctly, are you getting this response?) Hello, I'm sorry since i have really started on the server move I have really fallen behind on support email. I'm going to try my best to get back on top of them Monday late. If you are going to use animation master on both machines you will need another subscription. But if you are are just replacing your machine yiu can just move your license to the new machine. By following the steps below. https://www.hash.com/faq/index.php?action=artikel&cat=15&id=17&artlang=en Quote Link to comment Share on other sites More sharing options...
svetlik Posted October 15, 2018 Author Share Posted October 15, 2018 thanks for the info Jason. Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted October 15, 2018 Share Posted October 15, 2018 12 minutes ago, svetlik said: thanks for the info Jason. No problem, sorry for the delay getting support emails out. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.