thumperness Posted July 27, 2018 Posted July 27, 2018 Hey Guys, I have been writing support for a couple days now trying to figure out the process of getting my subscription moved to a different windows machine. My last machine crashed and burned so I do not have ANY file I can copy over. I have no feeling how buried the Hash guys are, but how long should a request like this take to get a response? i also emailed jason @hash.com yesterday per a different post's suggestion. Anything else I can do to get a response, or am I being too "Hurry up, already" at this point? Quote
Hash Fellow robcat2075 Posted July 27, 2018 Hash Fellow Posted July 27, 2018 Sorry about your crash! I think jason @hash is a likely prospect. Quote
largento Posted July 27, 2018 Posted July 27, 2018 It might help if you got your new computer's MAC address and sent it to support along with your order#. I think they need those to generate the serial number. San Diego Comic Con was last weekend. They usually go and I wouldn't be surprised by them needing to recover and then play catch-up. Quote
thumperness Posted July 27, 2018 Author Posted July 27, 2018 Another quick question: Where can I see the start and end dates of my current subscription? In the store It shows my last purchase as being in 2015...I know this is not correct. Quote
Hash Fellow robcat2075 Posted July 27, 2018 Hash Fellow Posted July 27, 2018 Maybe you bought your previous sub under another account name?Or maybe it has been that long? Quote
thumperness Posted July 27, 2018 Author Posted July 27, 2018 I began to question myself. But I found a post from me from earlier this year asking about a DLL issue while trying to install the software. I have always used the same email address. Bad part is, lesson learned here, I no longer have my emailed receipt for the purchase. I'll give the guys into next week to get back from the convention and get back to me. Not much else I can do anyway. Thanx Rob. Quote
Hash Fellow robcat2075 Posted July 27, 2018 Hash Fellow Posted July 27, 2018 Maybe it shows up on your credit card or Paypal statements? Quote
thumperness Posted July 27, 2018 Author Posted July 27, 2018 LOL. I found it. Debit on 3/6/2018. Good call Quote
Jason Simonds Posted July 30, 2018 Posted July 30, 2018 Hello, I did not see the email to my personal email but I'm replying to support mail right now it was a long week for me. But here is the steps I'm about to send you. https://www.hash.com/faq/index.php?action=artikel&cat=13&id=17&artlang=en Quote
thumperness Posted August 10, 2018 Author Posted August 10, 2018 Thanx man, I have this all resolved now Quote
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