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thumperness

Support time

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Hey Guys,

 

I have been writing support for a couple days now trying to figure out the process of getting my subscription moved to a different windows machine.

 

My last machine crashed and burned so I do not have ANY file I can copy over.

 

I have no feeling how buried the Hash guys are, but how long should a request like this take to get a response?

 

i also emailed jason @hash.com yesterday per a different post's suggestion.

 

Anything else I can do to get a response, or am I being too "Hurry up, already" at this point?

 

 

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Sorry about your crash! I think jason @hash is a likely prospect.

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It might help if you got your new computer's MAC address and sent it to support along with your order#. I think they need those to generate the serial number.

 

San Diego Comic Con was last weekend. They usually go and I wouldn't be surprised by them needing to recover and then play catch-up.

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Another quick question:

 

Where can I see the start and end dates of my current subscription?

 

In the store It shows my last purchase as being in 2015...I know this is not correct.

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Maybe you bought your previous sub under another account name?

Or maybe it has been that long?

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I began to question myself. But I found a post from me from earlier this year asking about a DLL issue while trying to install the software.

 

I have always used the same email address.

 

Bad part is, lesson learned here, I no longer have my emailed receipt for the purchase.

 

I'll give the guys into next week to get back from the convention and get back to me. Not much else I can do anyway.

 

Thanx Rob.

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Maybe it shows up on your credit card or Paypal statements?

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