Keizerzilla Posted December 27, 2011 Share Posted December 27, 2011 Hi I'm Keizerzilla and my mom got me Hash Animator for Christmas. We have tried to install it with the discs we were sent, but the program will not work. When we inserted the disc, the setup file did not come up. We tried double clicking on the file on the disc and it appeared to have downloaded it, but no icon of any kind to launch the program is on my computer. Does anyone have a suggestion as to what we failed to do or could it be that we didn't receive adequate disc info? Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted December 28, 2011 Hash Fellow Share Posted December 28, 2011 Welcome to A:M! discs... hmmm...What's in the top directory of that disc? Quote Link to comment Share on other sites More sharing options...
Keizerzilla Posted December 28, 2011 Author Share Posted December 28, 2011 My brother went to the files on the disc and found the installers. He ran the 64-bit installer and all the files were added. He found the Hash Inc program files folder and searched for the program to open up the animator, but it didn't work. Also, we were sent a disc containing the programs because we have a dial-up modem. What would have been a short download would become a year long one, so we were sent the discs instead. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted December 28, 2011 Hash Fellow Share Posted December 28, 2011 My brother went to the files on the disc and found the installers. He ran the 64-bit installer and all the files were added. He found the Hash Inc program files folder and searched for the program to open up the animator, but it didn't work. Also, we were sent a disc containing the programs because we have a dial-up modem. What would have been a short download would become a year long one, so we were sent the discs instead. Were getting closer! There's a "Master_64.exe" that is the actual program after it's installed. Is that what you are trying to start? Quote Link to comment Share on other sites More sharing options...
Keizerzilla Posted December 28, 2011 Author Share Posted December 28, 2011 My brother went to the files on the disc and found the installers. He ran the 64-bit installer and all the files were added. He found the Hash Inc program files folder and searched for the program to open up the animator, but it didn't work. Also, we were sent a disc containing the programs because we have a dial-up modem. What would have been a short download would become a year long one, so we were sent the discs instead. Were getting closer! There's a "Master_64.exe" that is the actual program after it's installed. Is that what you are trying to start? Yes! Every time I click it, though, it has a little box that says we need an activation code and an internet connection. Well, we've got the internet connection, how do I get to the activation code? Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted December 28, 2011 Hash Fellow Share Posted December 28, 2011 Yes! Every time I click it, though, it has a little box that says we need an activation code and an internet connection. Well, we've got the internet connection, how do I get to the activation code? Possibly this person had a similar problem: http://www.hash.com/forums/index.php?s=&am...st&p=353787 Try running the installer for the 32-bit version of A:M (you can have both installed and it will install to the 32-bit programs folder on your PC) and then running the "Master.exe" file. See if that gets through the activation code thing OK. If it does, then copy the master0.lic file from the 32-bit version to the 64-bit version. Let us know what happens! Quote Link to comment Share on other sites More sharing options...
Gerry Posted December 28, 2011 Share Posted December 28, 2011 Hi Keizerzilla, and welcome to the forum. Hang in there, installation can be a little bumpy even for experienced users. Quote Link to comment Share on other sites More sharing options...
Keizerzilla Posted December 28, 2011 Author Share Posted December 28, 2011 Well, I installed the 32-bit version as well, but the activation code thing keeps coming up when I try to run the application. Do I actually have to find an activation code or what? Quote Link to comment Share on other sites More sharing options...
Gerry Posted December 28, 2011 Share Posted December 28, 2011 Hey, Jason or someone should help this guy out. Doesn't the activation code come via email or something? Not sure how the discs work, back in the day the individual serial # was stamped in the manual but that's a long time ago. Quote Link to comment Share on other sites More sharing options...
Fuchur Posted December 29, 2011 Share Posted December 29, 2011 Hey, Jason or someone should help this guy out. Doesn't the activation code come via email or something? Not sure how the discs work, back in the day the individual serial # was stamped in the manual but that's a long time ago. The activitation-code is asked no matter what you will start (if 32bit or 64bit-version of A:M doesnt matter). You should have received an activition-code when you / your mum bought A:M. It is very likely that you've got it with an eMail to the mail-address you/your mum registered with at the Hash-store as well as you have seen it on the hash-store-page. If you or your mum still know the login-data for the hash-store, you should be able to see it with your order in the Hash-store too. Hash Store Link See you *Fuchur* Quote Link to comment Share on other sites More sharing options...
Admin Rodney Posted December 29, 2011 Admin Share Posted December 29, 2011 When your Mom purchased the software she either got the Activation code or it was sent via email. You might check your spam folder for an email from Hash Inc. If purchased via the Hash Inc store the activation code is there as well. Here is the link to the store (if that is where she bought it): http://www.hash.com/store/ Quote Link to comment Share on other sites More sharing options...
mouseman Posted December 31, 2011 Share Posted December 31, 2011 Correction on the store link: http://www.hash.com/store/ Quote Link to comment Share on other sites More sharing options...
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