cribbidaj

I am receiving a "Wrong Host for License" message when I attempt to open A:M on my Windows machine. I purchased the license earlier this year (2023) and after some confusion was able to register the license, but now it seems to be no longer linked to this machine. I have not installed it on another computer. Please advise.

Is there not someone associated with the store that can look up and verify my purchase on March 7 and send me an activation code? My PayPal account shows the payment (see screenshot in previous post), so Hash Inc. should have received my payment and sent an email verifying my purchase, but I’ve not received anything. I’ve been using the software on a Mac since 2004. I just purchased a Windows PC and thought purchasing the software for that computer would be easy and I’d be able to use immediately. The software successfully downloaded, but I have not received an email or an activation code.

Hi Robert - that page does appear, but when I click on “serial keys” & scroll down it states “no keys available”. I’m stumped

OMG! Please make this easier. I just now received an email link to reset my password and the link is expired. I’m logged into my gmail account with which I made this purchase and ther’s no recent orders in my history. This is really much more difficult than it should be

ive logged with my aol account succesfully but there are no orders on that account since 2018. my gmail account, which the site says is already a registered user and may be the email i used to purchase the new subscription is not sending me a “reset password” email (I don’t know the password for that account). this is really a confusing situation for me. I just like to use the software that I purchased two days ago and, as we all are, I’m extremely busy and don’t have time to hunt all this down.

I purchased a subscription of A:M from the Hash website (payment sent via PayPal from citykids3@aol.com) on March 7, 2023. I still have yet to receive an activation code for my purchase. I’ve been messaging on this Forum with Jason Simonds but still haven’t received an activation code. Please advise. Thank you, Christopher Walters

As always Robert, your responses are prompt, thorough, and enlightening - thank you!

I have a 2014 Apple Macbook Pro running the 32-bit Mac version of A:M v.19.0k. I’m buying a new 64-bit Windows computer with Windows 11 installed. If I run the latest version of A:M v19.0p on the Windows computer will I be able to exchange files between the two computers and versions, or do I need to purchase v.19.0k for the Windows machine in order to exchange files with no compatibility issues? Thanks, Chris

Thanks Robert.

Is A:M v.19 compatible with an Intel i7 PC running Windows 11?

The backward facing polys setting works on my MacBook Pro running OS 10.11.6. In the advanced rendering settings the output should be set to “Shaded” instead of “Final” to see the “Show back facing polys” option to choose “on/off”. Is it possible that you have that setting “off”? Rendering on my end isn’t affected by this setting, only in the shaded view of the modeling window.

As a follow up to your 1st post Largento: Your screenshots of the anomaly look a lot like the "backward facing polys" option in your rendering settings is not selected and you may have some surface normals facing incorrectly in your model. I feel sheepish mentioning this since you are a Hash Fellow and know the software much more deeply than I. You stated that you haven't used the software in a while though, so I'm taking the chance to mention this.

Thanks for your replies Robert and Largento. I've submitted my request for a trial of A:M following the method Rob suggests. The Physical address of my Windows machine came up as more than 8 numbers. I submitted it, but not sure it's going to work.

I've got a Mac Studio M1 Ultra running Parallels with Windows 11 (ARM) and, following the prompts on the Hash Home site to install a trial version of A:M, I double click "get host id" and it just opens the same items in a new folder (see attached screenshot) instead of giving me a host ID to place on Hash's site. Can you explain to me what I'm doing wrong. I'd like to try using A:M 19 as you are doing. Thanks, Chris

I haven't bought a new computer yet. I can ask the company that is selling if they can install Mac OS 10.13. I think its an 8-core i9