MJL Posted April 27, 2023 Posted April 27, 2023 What is a Master Dump file when A:M crashes, and can I use it to restore the project? Quote
Hash Fellow robcat2075 Posted April 28, 2023 Hash Fellow Posted April 28, 2023 AFAIK, the dump file is a set of information about what went wrong. When I can repeat a crash I send the dmp with my report to Steffen. I don't believe it contains project information. However you can recover your work after crashes by using A:M Back Up which I recommend everyone use. @yoda64 Is it possible to retrieve project data from a dmp file? Quote
MJL Posted April 30, 2023 Author Posted April 30, 2023 Hi Robcat, I lthought I had purchased an unlimite lifetime subscription. My old antique computers are filling up their harddrives and I got a couple of refurbished Dell Laptops. I tried to transfer my AM to them usic my master licensing file but they were missing a couple of dll files when I tried to install them. I sent a message to support a few days ago and have gotten no response. Do you have any ideas. Quote
Hash Fellow robcat2075 Posted April 30, 2023 Hash Fellow Posted April 30, 2023 23 minutes ago, MJL said: Hi Robcat, I lthought I had purchased an unlimite lifetime subscription. My old antique computers are filling up their harddrives and I got a couple of refurbished Dell Laptops. I tried to transfer my AM to them usic my master licensing file but they were missing a couple of dll files when I tried to install them. I sent a message to support a few days ago and have gotten no response. Do you have any ideas. You want to transfer an A:M sub? Let's tag @Jason Simonds on that, in case he missed your email. Quote
Jason Simonds Posted April 30, 2023 Posted April 30, 2023 2 hours ago, MJL said: Hi Robcat, I lthought I had purchased an unlimite lifetime subscription. My old antique computers are filling up their harddrives and I got a couple of refurbished Dell Laptops. I tried to transfer my AM to them usic my master licensing file but they were missing a couple of dll files when I tried to install them. I sent a message to support a few days ago and have gotten no response. Do you have any ideas. PM me your info and I will look into this: I will need Animation Master version, Operating system and your license number if you know it. Quote
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