Resolved Please Help v17 v18 will not open mac

[jimd]

Hi

Last week I lost the ability to open v17 and v18 in mac Mavrik and mac Yosomite

the problem started after taking a break and relaunching (up until then no problems)

 

I can use v16 but v16 will not render any files even though it says render complete

(to clarify the render issue v16 goes through the render process says complete but I cannot locate the files anywere

 

I suspect the the master0.lic thats my only guess

and I'm not do to expire until 2-2016

 

I did the usual disk management on my drives

and tried moving the master0.lik to v17 v18 but they fail and crash on load

 

I did send an email to tech support but as of yet no and,

so I'm here

 

Thanks all

jim

 

 

[robcat2075]

Do the ones that don't work actually give an "expired license" message.

[robcat2075]

And as always... have you tried uninstalling and reinstalling?

[Fuchur]

sounds like a corrupt installation or problems with the rights of the directory you have A:M installed in to me.

 

try to reinstall. that may help.

 

see you

*fuchur*

[jimd]

Hi Guys

I did do a reinstall

 

Yes if i make a copy of v16 and place into v18 its says license expired

[robcat2075]

 

Yes if i make a copy of v16 and place into v18 its says license expired

 

But v16 still runs. Hmm.

 

What if you make another installation of v18 into a new folder? Leave the old V18 where it is and install v18 into a completely new folder.

[markw]

Hi jimd
You can open the master0.lic file at any time with a text editing app, such as Mac's own TextEdit, and read the exact expiry date of the licence.

As I recall when Mavericks was first released A:M was on v17g and would not launch due to unexpected changes in OSX introduced by Apple with Mavericks.
Steffen was able to alter A:M and soon had it working again with v17g+.
If your v16 is working on Mavericks/Yosemite then that is maybe something of bonus! However those phantom renders you mention may be a sign of a deeper incompatibility of v16 with the latest Mac OS.

When you say "the usual disk management" did you use Disk Utility to first check your HD's formatting with Verify/Repair Disk as well as using Verify/Repair Permissions?

[jimd]

ok

well I used the text edit to look at that master.0lic and yep the copy was 2013

so I made a new copy from v16 moved the copy to v18 and deleted the old v18 master.0lic ( it opened! fingers crossed that all is well )

 

Thank you so much everyone the forum comes threw again

I'm back to work

 

Jim

[robcat2075]

so I made a new copy from v16 moved the copy to v18 and deleted the old v18 master.0lic ( it opened! fingers crossed that all is well )

 

 

I thought you already did that?

[jimd]

I did but for some reason when i copied it over it was showing up as 2013

(which i did not know until the text edit trick you guys gave me today)

 

so when i tried to open it just said expired which of course made no sense

 

I wish I knew what happened to cause this in the first place (:

 

oh well we learn by crashing

 

thanks again all

 

j