tomross2002 Posted November 16, 2014 Share Posted November 16, 2014 Hi, everybody. been a while. I recently upgraded to win 8 and need to recover my version 16. how do I go about this? thank you Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted November 16, 2014 Hash Fellow Share Posted November 16, 2014 What have you done so far that hasn't worked? Quote Link to comment Share on other sites More sharing options...
tomross2002 Posted November 16, 2014 Author Share Posted November 16, 2014 I've logged onto the store site and my account shows my purchase in 2011 but I don't see how to download the copy I had purchased Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted November 16, 2014 Share Posted November 16, 2014 Hello, I sent you a email form orders@hash.com to this FAQ. But going to post it here too. incase someone searches for this question. We can move you to your new computer. with the steps below. http://www.hash.com/faq/index.php?action=artikel&cat=13&id=17&artlang=en The all older installers can be found below. ftp://ftp.hash.com/pub/updates The folder structure is Operating System > Year or Version Number. Your installers will be these 2 links below. v16.0 32bit v16.0 64bit Quote Link to comment Share on other sites More sharing options...
tomross2002 Posted November 22, 2014 Author Share Posted November 22, 2014 Hi, Jason. I received a new license file in an email and downloaded the v16.0 64bit installer but the activation code is stumping me. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted November 22, 2014 Hash Fellow Share Posted November 22, 2014 did you get a master0.lic file? Put it in your A:M directory. Quote Link to comment Share on other sites More sharing options...
tomross2002 Posted November 22, 2014 Author Share Posted November 22, 2014 I did robcat. where do I access the directory file? Open up the installer? Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted November 22, 2014 Hash Fellow Share Posted November 22, 2014 You've run the A:M installer and it installed A:M somewhere on your hard drive. Search for master.exe (32-bit) or master_64.exe (64-bit) Put your license file in every directory that has one of those is in it. Quote Link to comment Share on other sites More sharing options...
tomross2002 Posted November 22, 2014 Author Share Posted November 22, 2014 when I search it pulls up the exe file. I click on it and it pulls up the activation code window. I try my original code but it's in use. I copy the new license in there and it's bad code Quote Link to comment Share on other sites More sharing options...
Admin Rodney Posted November 23, 2014 Admin Share Posted November 23, 2014 I received a new license file I'm assuming you received a 'special/new/update' license file from Jason here... The location you want to place your license file in is usually C:\Program Files\Hash Inc\V18.0\ (for the 64 bit version) The location you want to place your license file in is usually C:\Program Files(x86)\Hash Inc\V18.0 (for the 32 bit version) Place a copy of the .lic file in each of those folders/directories. If this is license is copied into the folder correctly you shouldn't even see an activation screen. Quote Link to comment Share on other sites More sharing options...
tomross2002 Posted November 23, 2014 Author Share Posted November 23, 2014 ok, I've downloaded v16 installer. should I download the v18 installer instead? Quote Link to comment Share on other sites More sharing options...
Admin Rodney Posted November 23, 2014 Admin Share Posted November 23, 2014 If you are running a current subscription I don't know why you wouldn't use the latest version (although you can run multiple versions simultaneously). So, yes, if you have v18 licensed (or have subscribed) download the v18 installer. If you have the perpetual/never expires license then you have to stay with v16 as that'd be the one you purchased. It sounds to me like we are missing some important information here. my account shows my purchase in 2011 I will now assume you purchased v16 with the perpetual license for v16. If that is the case then you'd want to dowload and install the v16 installer as that is the release/version you paid for. If you purchased the 12 month subscription back in 2011 it's long ago expired. This latter doesn't appear to be the case because Jason probably would have seen that expiration and not sent you a file you didn't need. Quote Link to comment Share on other sites More sharing options...
tomross2002 Posted November 23, 2014 Author Share Posted November 23, 2014 I have v16permanent uncounted. I've uninstalled and reinstalled v16 and when I try to copy and paste the new license to the hash folder v16 it simply doesn't give me the option of pasting or dropping Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted November 23, 2014 Hash Fellow Share Posted November 23, 2014 Is the master0.lic file in an email right now? -save it to your desktop -copy it from the desktop -paste it into every dir that A:M is installed in. V18... v16... whatever version it is you have installed, that license file will enable it. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted November 23, 2014 Hash Fellow Share Posted November 23, 2014 Progress? Quote Link to comment Share on other sites More sharing options...
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