TSM2

[Paul Forwood]

Hi.

 

I have two questions that I hope someone can answer for me:

 

1) I have just installed the TSM2 update(2) and, though the installer took me effortlessly through the uninstalling and reinstalling, I now find that the plugins do not show up in A:M Beta2. I have checked in the HXT folder and everything seems to be in place. Any ideas? I have three versions of A:M currently installed, (Versions 10.5, 11.0t and 11.1 Beta2). TSM2 is visible in the HXT folders of both 11.0t and 11.1 Beta2. When reinstalling the installer does not allow me to edit the destination path for the installation.

 

2) I tried to rig a bird just prior to updating TSM2 but the Rigger didn't produce any bones. I used settings for biped with wings and no arms. Hopefully when I get the A:M beta to recognise TSM2 it will function correctly but incase anyone is aware of any issues could you please post here?

 

Thanks.

 

Regards

Paul Forwood

[Paul Forwood]

I just wanted to add that I have tried all three versions of A:M and TSM2 does not show up in any of them.

[anzovin]

Now TSM2 doesn't show up for 11.0t? Do you have any other plug-ins working?

 

Hash has most likely changed the beta code to look for plug-ins keyed to 11.1, not 11.0x. Probably requires only a minor change on our part. Morgan will look into it...

 

We will not release a fix for TSM2 every time Hash releases a new beta. Hash changes its codebase frequently and without notice, and playing catch-up is difficult. We will of course make sure TSM2 works with the GM of 2005 when it is released. Meantime, stick to 11.0p and later if you plan to use TSM2, until we say otherwise.

 

Steve

Anzovin Studio

[Paul Forwood]

Do you have any other plug-ins working?

 

I don't have any other 3rd party plugins installed but I have tested the standard plugins and they all seem to be functioning correctly.

 

Thanks for your quick reply, Steve.

[anzovin]

I'll get Morgan to look into this on Monday.

 

--Steve

[anzovin]

From Morgan:

 

"I'm guessing Paul may have installed the beta to a different directory. (It defaults to overwriting 11.0, which is where TSM puts itself)."

 

Steve

Anzovin Studio

[Paul Forwood]

Hi, Steve, Raf and Morgan

 

It installs to the 11.1 folder but is not visible from within A:M.

Within the HXT folder are three files which are obviously for TSM2. They are TSM2A.hxt,TSM2B.hxt and TSM2C.hxt. There is also the TSM2 floder containing four folders. The Components folder contains fourty MDL files. The Scripts folder contains 23 text documents.

 

So, you see, everything seems to be in place but A:M is not finding it.

 

Am I the only one who is experiencing this? No one else seems to be chiming in.

 

Any clues?

 

Thanks

 

Regards

Paul Forwood

[KenH]

I'm getting it too. I can use a previously made rig in Beta 2, but can't make a new one because the wizards are seen.

 

Same for v11t.

[Morgan]

Okay. I've had no luck trying to duplicate this problem, so let me see if I at least understand the situation:

 

1) Prior to installing the beta, you were able to see TSM2 in 11.0t.

2) You installed 11.1 to its own directory, so as not to overwrite 11.0t.

3) With no versions of A:M running, you uninstalled and reinstalled TSM2.

(if A:M was running, you should definitely repeat this step and try again.)

4a) TSM2 doesn't show up in A:M 11.0t or 11.1, but:

4b) TSM2 hxts and folder can be found in both versions' hxt folders.

(Did you copy the TSM2 hxts and folder, or did they just... show up?)

 

Hm. Could you check both your 11.0t and 11.1 folders for the following files?:

 

MFC71.dll

msvcp71.dll

msvcr71.dll

 

Thanks,

-Morgan

[Paul Forwood]

Okay. I've had no luck trying to duplicate this problem, so let me see if I at least understand the situation:

 

1) Prior to installing the beta, you were able to see TSM2 in 11.0t.

 

Correct.

 

2) You installed 11.1 to its own directory, so as not to overwrite 11.0t.

 

Correct.

 

3) With no versions of A:M running, you uninstalled and reinstalled TSM2.

 

Correct

 

4a) TSM2 doesn't show up in A:M 11.0t or 11.1, but:

 

Correct

 

4b) TSM2 hxts and folder can be found in both versions' hxt folders.

 

Nope. They are only in 11.1.

 

(Did you copy the TSM2 hxts and folder, or did they just... show up?)

 

I haven't moved or copied any files or folders. I have only used the installer.

 

Hm. Could you check both your 11.0t and 11.1 folders for the following files?:

 

A system search found the following files:

 

MFC71.dll - FOUND 5 copies. 1 in AM 11.1 and none in 11.0t

msvcp71.dll - FOUND 5 copies. 1 in AM 11.1 and none in 11.0t

msvcr71.dll - FOUND 5 copies. 1 in AM 11.1 and none in 11.0t

 

 

I had TSM2 installed in both A:M 11.0t and in A:M 11.1 Beta1.

 

I updated A:M 11.1 to Beta2 and shortly after installed the TSM2 update.

 

At this point I discovered that the plugins were not showing up in the Wizards menu. I then checked for the presence of TSM2 files in the HTX folder of both versions of A:M. They were still there but only in the HTX folder of A:M 11.1 Beta2.

 

I have since run the TSM2 update several times, making sure that A:M is not running, but the problem still persists.

 

I think I should try installing the previous version and see if that is any different.

[Paul Forwood]

Oooh!

 

That's a bit of a mess, isn't it.

 

Sorry!

[Morgan]

It's perfectly intelligible, just inexplicable...

 

You can't get it to work; I can't get it to not work. Which makes troubleshooting really difficult. Hm. What OS are you using? Also, could you check and make sure your hxts definitely have an .hxt extension, and are 276, 96 and 316 KB?

 

Sorry for the trouble.

[Paul Forwood]

Operating System : Win XP Pro (Service pack 1)

 

The hxt files all have the hxt extension and match your given file sizes.

[KenH]

I have those files in the v11.1 beta 2 all correctly named and sized. Obviously it's not working in v11t because the files aren't in the hxt folder there.

I'm using WinXP Pro SP2.

Could it be something to do with the interface rollback?

 

I also just found those dlls in the 11.1 folder.

[Paul Forwood]

Thanks for speaking up, Ken.

 

I was beginning to think that it was just me.

[Paul Forwood]

Okay. I have tried rolling back to the first release of TSM2 and progressed through to the last release but the TSM2 modules still refuse to show thier faces in the wizards menu.

 

I have now reported this as a bug via the A:M Reports page. Perhaps this is a Win XP issue, and as only Ken and I seem to have experienced it and we are both using XP Pro, maybe it is restricted to XP Pro. I don't know but I have no options, for the moment, but to go back to my plough.

[Morgan]

It's definitely not an OS issue, since I'm also using XP Pro.

 

I'm not convinced it's a beta issue, either. I wouldn't have been surprised if TSM hadn't worked in 11.1, universally, but I can't imagine a problem intrinsic to 11.1 that would only crop up for some people. And I still haven't been able to duplicate the problem on any of the systems here.

 

Would it be possible for one of you to e-mail me a zip of your entire 11.1 folder, including the non-functional TSM2 installation? It's kind of absurd, but I don't know how else to get at the problem.

 

Thanks in advance.

 

-Morgan

[Paul Forwood]

Okay. I'm sending it as I type.

[Paul Forwood]

I have tried using the 'Treez' plugin with A:M 11.1 and that is working just fine so I think it must be a TSM2 issue.

[Morgan]

Paul,

 

I haven't gotten your e-mail yet. Did you send it through the forum or directly to me? (morgan AT anzovin DOT com) Anyhow, if you could try again I'd really appreciate it.

 

-Morgan

[Paul Forwood]

What is this, Snail Mail?

 

Okay, Here it comes again.

[Paul Forwood]

Morgan

 

It is coming straight to you. It is over 19 Mb in Zip format and my internet security is taking ages scanning it. Can't exit the scan but as soon as it has finished I will turn the scan off and send it again just to be safe.

Computers...don't you just love them.

[Morgan]

Paul,

 

That very slow progress bar on my current e-mail check looks promising, so hopefully I'll actually be able to make some sense of things. Thank you for taking the time to get it to me.

 

-Morgan

[Paul Forwood]

Sounds good. I won't bother sending it again unless you ask for it.

Good luck. I hope you find what the problem is without any headaches.

[Paul Forwood]

Hi, Morgan.

 

Well, what did you find in there? A spanner?

[Morgan]

Well, for some reason, Master.exe itself won't unzip. It looks like the same file I've got, though -- exact same (uncompressed) file size. And I can get at all of the TSM stuff, and when I replace my TSM stuff with your TSM stuff... it still works fine for me. So the problem evidently lies elsewhere... although I'm having trouble imagining where, at this point.

 

Once people start leaving the office tonight, I'll go around and try to duplicate your situation on their computers, in case there's something system-dependent that I might bump into. In the meantime, you could try copying the TSM files (hxts and folder, since it sounds like you've got the dlls at the system level anyhow) back to your installation of 11.0t, to see if that will start working again. If it does... well, I would copy a backup of the folder, and then install 11.1 over it. Just to see what would happen.

 

Gotta love trial-and-error troubleshooting...

 

Thanks for your patience and good humor about this.

 

-Morgan

[Paul Forwood]

Thanks, Morgan.

I'll try that.

[Paul Forwood]

Woo Hoo! That was a great suggestion.

 

Very strange but it worked.

 

I copied the three hxt files and the TSM2 folder from the A:M 11.1 folder to the 11.0t folder and clicked on the 11.0t icon on my desktop. Huh? 11.1 boots up!

I check for the wizards and they are there!

 

I fix the shortcut and boot 11.0t and check the wizards. They too are back!

 

But what just happened there?

 

Copying from the 11.1 folder to the 11.0 folder fixed both versions in one move.

 

Well that's for you to know and for me to ... be glad you know.

 

Thanks for giving your attention to this issue, Morgan, and good call!

 

Have a nice weekend.

Paul Forwood

[Bill_Y]

This might sound silly, but because you said the pug-ins started working in 11.1 when you copied them to the 11.0t plug-in folder I suspected the 11.1 options for the plug-in folder might have been pointing at the old 11.0t's folder. So as a test I checked on my system and strangely enough the plug-ins folder for my 11.1 is pointing at the 11.0t's directory. This is probably why people are having the problem.

[Paul Forwood]

Well done, Bill. I'm sure Hash watch this forum but I guess I had better bring their attention to this thread, just incase.

[anzovin]

Thanks you Morgan, Bill, and Paul for the good detective work!

 

Steve

Anzovin Studio

[Gaijin]

Just another hint here

 

I did a total clean reinstall of A:M to try and get rid of a few other v11.1 problems, and when I went back to reinstall TSM2 all of the TSM files ended up in C:\Program Files\The Setup Machine - and there was no option in the TSM installer to change this behavior.

 

My first thought was ... WTF??

 

The kicker is, when I reinstalled A:M, I only installed v10.5 and v11.1a - I didn't install v11.0 at all. Since I had gone into regedit and had manually killed all of the various Hash, Inc. registry keys as part of the clean sweep, there was no HKEY_LOCAL_MACHINE\SOFTWARE\Hash, Inc.\V11.0\InstallationDir - which TSM2 evidently uses to find where the proper version of A:M is located.

 

I manually duplicated the HKLM\...\V11.1\InstallationDir key and tried installing TSM2 again. It worked. Hope this helps figuring things out.

[Mega]

Well, might as well throw this into the mix. Did a clean install of A:M v11.1a as well as clean install of TSM 2.0.2. In the TSM folder I have a hxt folder with three files that should be in the A:M hxt folder, why they didn't install into the A:M folder, I don't know, as well as having several .dll files. I tried manually copying the hxt files into the A:M folder, but it did not work.

 

Any ideas?

 

Tony

[Morgan]

Tony,

 

Those .dll files should go in the main A:M folder, i.e., ..\Hash Inc\V11.1. Also, the TSM folder should be in the V11.1\hxt\ folder.

 

I'll definitely be looking into these installation issues with 11.1. At the very least, TSM 2.03 will allow you to manually select the A:M folder you want to install to.

 

In the meantime, let me know if that fix gets things working for you.

 

-Morgan

[Mega]

Hi, Morgan:

 

Worked like a charm! Thank you. Hopefully, as you said, TSM 2.0.3 will fix this.

 

Tony