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Set the FTP program to "anonymous login / connection". (or something equal... not sure what the right translation would be) In Filezilla it is done like this: 1.) Click on the button below "File" menu. 2.) Put in hash.com at "Server" on the right side. 3.) Put in "Anonymous". 4.) Click on "Connect". Or the other way: 1.) Put in hash.com to server at the top of the software. 2.) Leave Username and Password empty. 3.) Click on "Connect". Best regards *Fuchur*