T MAC Posted February 16, 2006 Posted February 16, 2006 Hey Guys, I am new to AM and need help with some issues. I have e-mailed support@hash twice, but have recieved no reply. How can I get some advice for my problems? Thanks T MAC Quote
Robert-Jank Posted February 16, 2006 Posted February 16, 2006 Well try to ask people on the forum. Quote
KenH Posted February 16, 2006 Posted February 16, 2006 Or you could ring Hash. But I think they're busy with something this week. Give them a while. Maybe we can help though.... Quote
oakchas Posted February 16, 2006 Posted February 16, 2006 Hey T, That's what the forums are for... especially this new users forum... we'll help if you let us. Tell us the problem... screenshots help... and we'll do what we can... (you'll be pleasantly surprised, probably) Quote
T MAC Posted February 16, 2006 Author Posted February 16, 2006 WOW! This is the response I've been wanting! Hey Guys, thanks so much! Here is what I sent to support@hash... I have had AM for about two weeks now and I am having a lot of problems with some of the models disappearing from the project screen. This happens once I load some models and use the turn, size or any other adjustment to alter the view on the model. When I load Hero Dude, change to shaded view then try to turn him, everything but his hair and eyes vanish. Lady Goodbody's dress and hands vanish. Lambrina's bikini top vanishes and there are open holes where her nipples should be. When I drop in Sir Nigel, he has a white patch in front of his eyes and he has long hair. I kept hacking around and found that if I double click his eyebrows decal, click the selected tab, click the + icon, click the + by images and double click the oldman eyebrows under images, then he will look normal. When I try to load some combinations of models into a project, one or both of them will vanish. I also posted this problem on the forum and it seems others have had this happen also. Also, when I try to create a new sign in for the Animation Master Community window and try to log in, a prompt comes up saying (Sign in name does not exist) All these things are making my learning experience very frustrating. So, I will appreciate any help you can give me. Thanks! my system: ACPI Multiprocessor PC Windows XP Media Center Edition version 2002 3.2 gigahertz processor 512 megs of RAM display adaptor : Radeon X700 Pro running dual monitors By direction of one the guys at your support phone number, in options I changed the real-time driver to Direct3D v8. This was due to the fact that when I started AM, I could not get the stage window to come up. Quote
Robert-Jank Posted February 16, 2006 Posted February 16, 2006 Ok you probably already tried this but.....have you tried to re-install A:M? Quote
Hash Fellow robcat2075 Posted February 16, 2006 Hash Fellow Posted February 16, 2006 Everyone together.... Update your video card drivers! it might help. If it doesn't, no harm done... usually. What version of A:M are you using? including the letter on the end "11.1i" or "12.0s"... like that Quote
T MAC Posted February 16, 2006 Author Posted February 16, 2006 AM version: 12.0n+ I will try an reinstall tomorrow. I will also try to update drivers. It's late here on the East Coast. I am going to hit the sack and try to touch base you all tomorrow if you are around. Thank you guys for the quick response. I was starting to have second thoughts. One more thing, do you all use the community window on the AM project screen, or do you just discuss matters here? T MAC Quote
oakchas Posted February 16, 2006 Posted February 16, 2006 .... 1. problems with some of the models disappearing from the project screen. This happens once I load some models and use the turn, size or any other adjustment to alter the view on the model. 1a. Hero Dude, change to shaded view then try to turn him, everything but his hair and eyes vanish. 1b. Lady Goodbody's ... 1c. Lambrina's bikini top... 1d. ...Sir Nigel... 2. When I try to load some combinations of models into a project... 3. Also, when I try to create a new sign in for the Animation Master Community.... 4. All these things are making my learning experience very frustrating. So, I will appreciate any help you can give me. Thanks! my system: ACPI Multiprocessor PC Windows XP Media Center Edition version 2002 3.2 gigahertz processor 5. 512 megs of RAM display adaptor : Radeon X700 Pro 6. running dual monitors By direction of one the guys at support ... I changed the real-time driver to Direct3D v8. This was due to the fact that when I started AM, I could not get the stage window to come up. 1&1a-1d load one character into a model window.... not a choreography. Use the 8, 9 and zero keys at the top of the keyboard (not the NUM PAD numbers) to change from wire to shaded to shaded wire. Use the num pad numbers 2, 4 and 7 to see front, left, and birds eye views of the character in each mode (wire, shaded, shaded wire)... is everything working? Okay, now in wire mode birdseye select one control point near the center of the model it will turn green. Press the T key on your keyboard. slowly click the left mouse button and drag around the screen S-L-O-W-L-Y. The model should stay on screen (for the most part). once you have selected the point and start draging the character around, you can press the 8, 9, or zero keys on the top of the keyboard without releasing the mouse button and change view modes. once you can see what you want... you can press the page up and page down keys to change the resolution of the character this will make the character smoother or "rougher". Does all that seem to work? 2. Loading models into a project you may see the different models names at the bottom of the screen as file folder like tabs... or are you loading them all into one model window? Or are you putting them all in a choreography? If you are loading them all into a single model window... that may be the problem. if you are loading them all into a choreography, leave them in wire frame mode and fender to a tga file... do you see them in the render as they should be? If not, the problem may be #5 or #6 but I am not sure since I have 1 gig or ram and only one monitor. 3. I'm still having that problem too.... but you can always log in here and see the same stuff (pretty much), without over using RAM resources (I'm pretty sure). 4. I'm sure you are frustrated but there are no quick fixes or instant animator pills available.... so if you haven't even tried the excercises in the Art of Animation Master that came with your software, then slow down and start doing that... then you'll be better prepared to be on your way..... Okay... I've got cramps in my fingers from typing so much.... try these things and let us know... we all use the software and are not currently having all the problems you are.... though many of us were just as anxious to get going with it.... And make certain you have the lates video drivers for your video card as mentioned above.... keep us posted! Quote
Hash Fellow robcat2075 Posted February 16, 2006 Hash Fellow Posted February 16, 2006 AM version: 12.0n+ the current version is 12.0s. download that and install it. There's not much reason to stick with an old fractional version. Quote
KenH Posted February 16, 2006 Posted February 16, 2006 Also, the login to the community window is exactly the same as your login to this forum. Anything else won't work. Quote
itsjustme Posted February 16, 2006 Posted February 16, 2006 Also, when I try to create a new sign in for the Animation Master Community window and try to log in, a prompt comes up saying (Sign in name does not exist) This may or may not solve the problem, but, it's what I've experienced...AM Community only works correctly for me (under Windows...because that's how I roll) if Internet Explorer is set as the default browser. That's the error that I get if that is not the case...I use Firefox except for when I visit the community window. Hope that helps. Quote
T MAC Posted February 17, 2006 Author Posted February 17, 2006 Hey oakchas, I'm finally back. Had a commercial shoot about 80 miles from here today. First, I am going to try and download 12.0s. Then I will pursue the latest driver updates. Back in a few... OK, downloaded the update from AM. Checked the (About Animation Master 2005) window and it says version 12.0t instead of 12.0s. Is this correct? T MAC Quote
Hash Fellow robcat2075 Posted February 17, 2006 Hash Fellow Posted February 17, 2006 t is new today s is history Quote
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