MDRaley Posted April 3 Posted April 3 Hello, I am seeking a new activation key for windows v19 for my legal copy. I have not been able to get any reply from support for a couple of years - what should I do? I may have reinstalled or something - I don't recall. The specific error is -Â Â I get an "already used" message. Invoice details are available. Respectfully, Mark Raley Quote
Hash Fellow robcat2075 Posted April 3 Hash Fellow Posted April 3 Hi Mark, I am unsure of your situation. A:M is typically sold as a one-year subscription for $79. When it expires you buy a new subscription. There is also a $299 non-expiring version. In either case, the license is for the computer you first activated it on. Trying to use the activation code on a different computer will probably get the "Already used" error. If you wish to transfer an unexpired license to another computer, send a PM* to "Jason Simonds" and explain the particulars.   *A PM, a Private Message. You send them at the envelope icon at the upper right of the forum. It's like an email but it's not an email. It's a message on this forum. You click on that icon and then you click on "Compose New" Quote
Jason Simonds Posted April 3 Posted April 3 Private message me your order number and I will get you the missing activation key.  You could also look up your activation key and order information at the link below.  https://store.hash.com/index.php?route=account/order   Quote
MDRaley Posted April 6 Author Posted April 6 Thank you for the quick replies. I will follow up as indicated. Quote
MDRaley Posted April 26 Author Posted April 26 Hi Jason, Please look at my PM (on this site) to you when you have a chance. It indicates you have not read it, or perhaps I am making some other mistake. Thank you @Jason Simonds  Quote
MDRaley Posted May 27 Author Posted May 27 Hello - reply requested either here or in PM. I'm about to give up on AM at this point. A refund of my $300 would be acceptable as well. Quote
Jason Simonds Posted Monday at 03:26 PM Posted Monday at 03:26 PM On 5/26/2025 at 8:58 PM, MDRaley said: Hello - reply requested either here or in PM. I'm about to give up on AM at this point. A refund of my $300 would be acceptable as well. I got lost in my real job, I sent you a PM and have not heard back? Quote
Hash Fellow robcat2075 Posted Monday at 05:22 PM Hash Fellow Posted Monday at 05:22 PM I guess we'll just have to wait until both of you are not at your real job on the same day. 😀 Quote
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