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Hash, Inc. - Animation:Master

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Posted

So, my old computer died, beyond repair. I still have a subscription for AM. I tried going through the store and there's no option to redownload the program. Who do I need to talk to. There's still at least six months left on my subscription. The down side is that I have to completely re build everything because it's all gone. I learn to back things up, eventually lol. How do I get this updated? If it was as simple as just changing the license, I know how to do that and who to talk to. I'm at a loss. PLEASE HELP

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Posted

Hi Kenneth,

You need to get the licence changed.

Send a PM to Jason (often faster) or an email to support@hash.com.
It might be helpful to have your new host-id at hand when talking to Jason. You can find that one out by following this instruction set on the left:
https://www.hash.com/try-it-16-en

Best regards
*Fuchur*

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