MarkDay2378 Posted February 2, 2021 Share Posted February 2, 2021 I was directed through e-mail reciept to contact jason simonds(?). I have not recieved a:m in mail in over a month since ordered. I e-mailed hash but have not heard response. I am a big fan of this software. Have been using it since 2000. Any ideas on who and how tocontact correct person? Mark Day Quote Link to comment Share on other sites More sharing options...
Fuchur Posted February 2, 2021 Share Posted February 2, 2021 Hi Mark, in general you just write to "support@hash.com" and should be able to get an answer at least after a couple of days. But what do you mean by Animation:Master DVD? I am not aware of a DVD version. Are you talking about the permanent version? That would be a download version with an unlimited licence. If you did not receive an email from your order there you might want to check out this page to see how to find your registration key in the hash store:https://www.hash.com/renew-subscription-44-en Best regards *Fuchur* Quote Link to comment Share on other sites More sharing options...
MarkDay2378 Posted February 3, 2021 Author Share Posted February 3, 2021 Thank you for responding, Fuchur. If you check the web store hash is currently selling boxed product. When I saw that I immediately ordered. It costs 299 plus tax and shipping. I will try that e-mail you told me about and wait... Mark Day Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted February 3, 2021 Hash Fellow Share Posted February 3, 2021 I'll flag @Jason Simonds , perhaps he can illuminate this. Welcome back to A:M, Mark Day! Quote Link to comment Share on other sites More sharing options...
MarkDay2378 Posted February 3, 2021 Author Share Posted February 3, 2021 Never left...but, Thank You...love the simplicity of program! Mark Day Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted February 3, 2021 Share Posted February 3, 2021 Hello, I PM'd you a code I'm not really sure what went wrong with our shipment plug-in but I will look into it Quote Link to comment Share on other sites More sharing options...
MarkDay2378 Posted February 5, 2021 Author Share Posted February 5, 2021 Hi Jason, I recieved pm. Thank you. Will serial be in packaged product? If not how do I view pm again? Do you know if product was sent out? Please let me know... Mark Day Quote Link to comment Share on other sites More sharing options...
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