RS3D Posted September 4, 2018 Share Posted September 4, 2018 I have a couple of problems and hopefully someone may be able to help. I tried updating my Hash system to the latest ver 19e (i think) because my license was about to expire. I am running Windows 7 and had both the 64-bit and 32-bit processes active. I updated the 32-bit version to the newest ver 19 but not the 64-bit version. Immediately, Hash stopped working in the 32-bit process. In the meantime, I renewed my subscription and got a new access code, but I cannot seem to remember what you are supposed to do with the License file in the Hash folder in order to get it start. But things will not work unless I can return to some previous version of 19 or whatever was previously on my machine. Until I can start the Hash program, I have no way to know what I was running previously. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted September 4, 2018 Hash Fellow Share Posted September 4, 2018 If your old sub is expired and you have renewed and have a new access code, take the old master0.lic file out of your A:M program folder.Then when you run A:M it will ask for an access code and create a new master0.lic file in the program folder. You can copy this master0.lic file to other A:M program folders that have other version in them. Does this solve the problem? Quote Link to comment Share on other sites More sharing options...
RS3D Posted September 5, 2018 Author Share Posted September 5, 2018 Thanks for the reply Robcat. I deleted the license file in both the 32-bit and 64-bit folders and I get an error message: RLM error -3 Please email support@hash.com to activate via email. It is the same error message for for both versions. I emailed support@hash.com on 8/30/3018, but have not received a reply as yet. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted September 5, 2018 Hash Fellow Share Posted September 5, 2018 The computer is on the internet, right? Quote Link to comment Share on other sites More sharing options...
jirard Posted September 5, 2018 Share Posted September 5, 2018 I thought the latest version of A:M only ran on Windows 10. Maybe I'm wrong. Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted September 5, 2018 Hash Fellow Share Posted September 5, 2018 I thought the latest version of A:M only ran on Windows 10. Maybe I'm wrong. Windows 7 also works. I'm not sure if XP is still used or not. Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted September 6, 2018 Share Posted September 6, 2018 Thanks for the reply Robcat. I deleted the license file in both the 32-bit and 64-bit folders and I get an error message: RLM error -3 Please email support@hash.com to activate via email. It is the same error message for for both versions. I emailed support@hash.com on 8/30/3018, but have not received a reply as yet. At this time I do not see an email from you. Please follow the steps below and send me that info threw a PM on this forums so I'm sure I get it. https://www.hash.com/faq/index.php?action=artikel&cat=13&id=17&artlang=en Quote Link to comment Share on other sites More sharing options...
RS3D Posted September 6, 2018 Author Share Posted September 6, 2018 Jason, I looked at the procedure you referred to in your post. It says it is a procedure to transfer license to a new computer. I have two questions: 1. I want to continue using the same computer so is the procedure the same for either keeping the same computer or transferring to a new one? 2. What is a 'PM' you referred to in your reply (send me that info threw a PM on this forums)? Quote Link to comment Share on other sites More sharing options...
Hash Fellow robcat2075 Posted September 6, 2018 Hash Fellow Share Posted September 6, 2018 2. What is a 'PM' you referred to in your reply (send me that info threw a PM on this forums)? If you hover over Jason's name in the previous post you will get an option to send him a message via the forum. You have a box for forum "Private messages" and I have sent you one now so you can see how it is flagged at the top of the page. Quote Link to comment Share on other sites More sharing options...
RS3D Posted September 6, 2018 Author Share Posted September 6, 2018 Thanks again Robcat. I learn something new every day. Now if I can just not forget anything I will wind up being very smart. Quote Link to comment Share on other sites More sharing options...
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