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tomross2002

recover my copy

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Hi, everybody. been a while. I recently upgraded to win 8 and need to recover my version 16. how do I go about this? thank you

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What have you done so far that hasn't worked?

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I've logged onto the store site and my account shows my purchase in 2011 but I don't see how to download the copy I had purchased

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Hello,

 

I sent you a email form orders@hash.com to this FAQ. But going to post it here too. incase someone searches for this question.

 

We can move you to your new computer. with the steps below.

http://www.hash.com/faq/index.php?action=artikel&cat=13&id=17&artlang=en

 

The all older installers can be found below.

ftp://ftp.hash.com/pub/updates

 

The folder structure is Operating System > Year or Version Number.

 

Your installers will be these 2 links below.

v16.0 32bit

v16.0 64bit

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Hi, Jason. I received a new license file in an email and downloaded the v16.0 64bit installer but the activation code is stumping me.

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did you get a master0.lic file? Put it in your A:M directory.

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You've run the A:M installer and it installed A:M somewhere on your hard drive.

 

Search for master.exe (32-bit) or master_64.exe (64-bit)

 

Put your license file in every directory that has one of those is in it.

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when I search it pulls up the exe file. I click on it and it pulls up the activation code window. I try my original code but it's in use. I copy the new license in there and it's bad code

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I received a new license file

 

 

I'm assuming you received a 'special/new/update' license file from Jason here...

 

The location you want to place your license file in is usually C:\Program Files\Hash Inc\V18.0\ (for the 64 bit version)

The location you want to place your license file in is usually C:\Program Files(x86)\Hash Inc\V18.0 (for the 32 bit version)

Place a copy of the .lic file in each of those folders/directories.

 

If this is license is copied into the folder correctly you shouldn't even see an activation screen.

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If you are running a current subscription I don't know why you wouldn't use the latest version (although you can run multiple versions simultaneously).

So, yes, if you have v18 licensed (or have subscribed) download the v18 installer.

If you have the perpetual/never expires license then you have to stay with v16 as that'd be the one you purchased.

 

It sounds to me like we are missing some important information here.

 

my account shows my purchase in 2011

 

I will now assume you purchased v16 with the perpetual license for v16. If that is the case then you'd want to dowload and install the v16 installer as that is the release/version you paid for.

If you purchased the 12 month subscription back in 2011 it's long ago expired. This latter doesn't appear to be the case because Jason probably would have seen that expiration and not sent you a file you didn't need.

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I have v16permanent uncounted. I've uninstalled and reinstalled v16 and when I try to copy and paste the new license to the hash folder v16 it simply doesn't give me the option of pasting or dropping

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Is the master0.lic file in an email right now?

 

-save it to your desktop

-copy it from the desktop

-paste it into every dir that A:M is installed in. V18... v16... whatever version it is you have installed, that license file will enable it.

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