[solved] I REALLY want to like this software... but I can't use it.

[J. S. Potter]

Is there another person taking care of customer support other than/in addition to Jason?

I know that I'm supposed to contact Jason for this, and I have.  He sent me an e-mail back,  I sent him the required information.  And, then.. nothing.  Sent a few follow-ups that were never responded to.

A month ago, I received a "wrong host for licence" message.  I've lost ONE month of a 12 month subscription waiting for some help.

I'm an old user, I go back to version 9.  I would have logged in with my old account, but ran into a problem with that as well.  Contacted support.  Heard nothing back.

I've never had a problem before, and I'm not not trying to cause a problem now.  I really like working with Animation Master, that's why I came back.

I'm just asking for some help!

[Jason Simonds]

I'm back on top of email today.. But if I missed you PM me here and I will get it.

[J. S. Potter]

UPDATE: PROBLEM RESOLVED.

Jason,

Thanks for finally getting back to me.  Replaced the lic file and everything seems to be working just fine.