J. S. Potter Posted July 3, 2020 Share Posted July 3, 2020 Is there another person taking care of customer support other than/in addition to Jason? I know that I'm supposed to contact Jason for this, and I have. He sent me an e-mail back, I sent him the required information. And, then.. nothing. Sent a few follow-ups that were never responded to. A month ago, I received a "wrong host for licence" message. I've lost ONE month of a 12 month subscription waiting for some help. I'm an old user, I go back to version 9. I would have logged in with my old account, but ran into a problem with that as well. Contacted support. Heard nothing back. I've never had a problem before, and I'm not not trying to cause a problem now. I really like working with Animation Master, that's why I came back. I'm just asking for some help! Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted July 7, 2020 Share Posted July 7, 2020 I'm back on top of email today.. But if I missed you PM me here and I will get it. 1 Quote Link to comment Share on other sites More sharing options...
J. S. Potter Posted July 7, 2020 Author Share Posted July 7, 2020 UPDATE: PROBLEM RESOLVED. Jason, Thanks for finally getting back to me. Replaced the lic file and everything seems to be working just fine. 1 1 Quote Link to comment Share on other sites More sharing options...
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