cjmagee Posted October 11, 2010 Posted October 11, 2010 Hello! Is there anybody out there?! I'm trying to purchase the subscription version of A:M and the store won't let me. I know I have funds available on the card. All my info on the cart/site/login is correct. I've triple-checked. I've tried calling Hash Inc. I've sent emails to "orders" and "support". Nothing. I just took on a modeling/animation job based on previous knowledge/experience with A:M while working at another company. Now I've got a deadline of Friday, but no software to work with. I can make the deadline if I can get the software by tonight or tomorrow morning. Is there a webmaster or forum moderator out there who can help me? Or perhaps an existing owner of A:M that can get cracking on my model (yes, I'll pay!) while I wait for the company to get ahold of me . . . ? Help. Please. Charlie Magee
Hash Fellow robcat2075 Posted October 11, 2010 Hash Fellow Posted October 11, 2010 I bought my new sub about a month ago... When you say "won't let" you, what sort of error message is it?
cjmagee Posted October 11, 2010 Author Posted October 11, 2010 Hey Rob, This is the error: "We were not able to process your order. Please select an alternate payment method, or contact the store owner for assistance. (12)" I've been trying to contact the store owner . . . Charlie
cjmagee Posted October 11, 2010 Author Posted October 11, 2010 I bought my new sub about a month ago... When you say "won't let" you, what sort of error message is it? I just checked out your "heavy push". Very nice! CM
Hash Fellow robcat2075 Posted October 11, 2010 Hash Fellow Posted October 11, 2010 You might call the customer service of your card and see if they are aware of a transaction getting rejected for any reason, or ask why a merchant would getting such a message. Just to make double sure it's not the card or the card company's fault. There may be some obscure reason besides available funds for something not going thru. Or try a different card? I don't think Hash takes PayPal yet.
HomeSlice Posted October 11, 2010 Posted October 11, 2010 It looks like the Hash team was at the New York Comic Con this weekend. I guess they are either travelling back to WA today or they are recuperating.
cjmagee Posted October 11, 2010 Author Posted October 11, 2010 You might call the customer service of your card and see if they are aware of a transaction getting rejected for any reason, or ask why a merchant would getting such a message. Just to make double sure it's not the card or the card company's fault. There may be some obscure reason besides available funds for something not going thru. Or try a different card? I don't think Hash takes PayPal yet. Whaddya know! Card company error in my favor. I only wish it was like Monopoly and they had to pay me. Said it would be cleared up by morning. Thanks for the suggestion Rob.
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