matt_stanford Posted January 8, 2009 Share Posted January 8, 2009 hi everyone. i'm in need of some serious help as it seems as though i've fallen at the first hurdle. no...not even the first hurdle. i've tripped over at the start line! i've just bought and installed a:m v15 and its not letting me actually open it! it keeps saying to insert the cd into the drive. its already there!!! this is my first pc and as a result my knowledge of everything to do with computers is at best very limited! if anyone has any help they could offer i would be forever grateful. have i installed it wrong? i couldn't find an obvious serial number on the box or cd so i just entered what i thought was the erial number, would this be it? thanks in anticipation matt Quote Link to comment Share on other sites More sharing options...
Admin Rodney Posted January 8, 2009 Admin Share Posted January 8, 2009 Matt, Its been awhile since I used A:M with a CD. I've grown accustomed to the websubscription. There are several things this could be but (guessing here) if your PC has more than one CD/DVD drive is it possible that you installed while having the A:M CD in the other drive? My guess is that the installer on the CD isn't the latest and greatest so I'd install that before you wander too much farther. The latest version is v15e: http://www.hash.com/ftp/pub/updates/windows/AMCD.exe For those a bit shy of directly downloading exe files or in need of other installers go to the Latest Info forum area: http://www.hash.com/forums/index.php?showtopic=33836 Quote Link to comment Share on other sites More sharing options...
matt_stanford Posted January 8, 2009 Author Share Posted January 8, 2009 hi rodney, thanks for the quick response. i've read of other people having similar problems which seem to be overcome by restarting the pc with the disk in. i've tried this with no luck. i've only got 1 cd drive currently so its not this. when you mentioned about installing the installer on the cd i'm not too sure what you meant. sorry...i literally know nothing about any form of technology! i'm starting to think i might have to pay out for a web subscription after having just paid for the cd!? Quote Link to comment Share on other sites More sharing options...
Admin Rodney Posted January 8, 2009 Admin Share Posted January 8, 2009 sorry...i literally know nothing about any form of technology! i'm starting to think i might have to pay out for a web subscription after having just paid for the cd!? No. No. No. No. You don't have to purchase the websubscription. You've already got a good thing going with the CD. We just have to get the program installed because your system has gotten finicky. Download that installer I linked to and you won't have to be concerned with the installer on the CD. Most likely the one on the CD is several releases earlier v15a or v15b... or something earlier than v15e. You'd want to install the v15e update even if you had A:M up and running. There is a very good chance that updating to v15e will solve your problems. I give it a solid 85-90 percent chance. ...and the update is free! Quote Link to comment Share on other sites More sharing options...
Gerry Posted January 8, 2009 Share Posted January 8, 2009 Hang in there, Matt. This sounds like one of those really simple problems that can nevertheless drive you crazy. And welcome to the forum! EDIT- Can you tell us a little about the specs of your new machine? Quote Link to comment Share on other sites More sharing options...
Master chief Posted January 8, 2009 Share Posted January 8, 2009 while I'm still a newby to AM and its functions I'm pretty good with getting programs to work , but in order to help we need more info any of the options below may help or spark an idea from are many users mac, PC, other operating system /version 32bit/64bit hyper-secure or lax security settings default installation directory or custom there may be others but those would be the basics for know if you want a few steps to try id suggest completely uninstalling am , manually deleting the folder if you must , if your on vista try a new user account just to see if you may have a CD allocation error , vista packs every thing per user account so a new one may fix this my 3 cents Quote Link to comment Share on other sites More sharing options...
matt_stanford Posted January 8, 2009 Author Share Posted January 8, 2009 nope...still not working i downloaded the link you sent but nothing seems to be working. i've only got the internet on a different computer so i saved to download to a memory stick and then opened it onto my pc with A:M. Maybe this is why it didn't work? thanks for the support gerry. you're right...very frustrating!!! all i wanna do is get on and animate!!! specs for my pc are: 3gb ram 640gb hdd 256mb graphics card 200ghz....thats all i can remember wish me luck Quote Link to comment Share on other sites More sharing options...
matt_stanford Posted January 8, 2009 Author Share Posted January 8, 2009 IT WOOOOORRRRRKKKKKKSSSSS!!!!!!!!!!!!!!!!!!!!!!! thank you for your help everyone!!! Quote Link to comment Share on other sites More sharing options...
Master chief Posted January 8, 2009 Share Posted January 8, 2009 no problem Quote Link to comment Share on other sites More sharing options...
Gerry Posted January 8, 2009 Share Posted January 8, 2009 If you tell us what got it working it might help the next person. Quote Link to comment Share on other sites More sharing options...
Admin Rodney Posted January 8, 2009 Admin Share Posted January 8, 2009 Glad to see you've got it going again Matt. As Gerry suggests, any insight you can give into steps you took or installations you made will be of benefit to others as well. If we have a number one goal here in the newbies forum surely that must be it. Namely, to get everyone up and running with A:M quickly. Quote Link to comment Share on other sites More sharing options...
matt_stanford Posted January 8, 2009 Author Share Posted January 8, 2009 be glad to i installed the download for the A:M v15e then created a new user account with windows vista, signed on with the new user and hey presto...up and running! thanks again. happy animating Quote Link to comment Share on other sites More sharing options...
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