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JBRountree

Waiting on transfer

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Hope I'm using the forum correctly. I recently had to refresh Windows 10 because of operation problems. When I tried to reinstall AM, it said that the license had already been used. I contacted support, got the download, and sent the "your host id.txt" file back. That was July 1st, and I've been trying to contact someone since, but have gotten no response. I'm feeling ignored, and was wondering what to do next.

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Hello,

 

That is odd I show the message as replied but I sent you, a email just now on what is going on.

 

Sorry about that!

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Ok,

 

I found out what was going on and I updated your file you should be all set.

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Thank you for the help! Having the old license number probably didn't help. I'll get it installed tomorrow. I appreciate your efforts.

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