JBRountree Posted July 13, 2017 Share Posted July 13, 2017 Hope I'm using the forum correctly. I recently had to refresh Windows 10 because of operation problems. When I tried to reinstall AM, it said that the license had already been used. I contacted support, got the download, and sent the "your host id.txt" file back. That was July 1st, and I've been trying to contact someone since, but have gotten no response. I'm feeling ignored, and was wondering what to do next. Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted July 14, 2017 Share Posted July 14, 2017 Hello, That is odd I show the message as replied but I sent you, a email just now on what is going on. Sorry about that! Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted July 14, 2017 Share Posted July 14, 2017 Ok, I found out what was going on and I updated your file you should be all set. Quote Link to comment Share on other sites More sharing options...
JBRountree Posted July 14, 2017 Author Share Posted July 14, 2017 Thank you for the help! Having the old license number probably didn't help. I'll get it installed tomorrow. I appreciate your efforts. Quote Link to comment Share on other sites More sharing options...
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