Hash Inc Store: SQL error on "Detailed Invoice"

[Rich_RDD]

I purchased Animation Master 18.0 subscription last night. I got the invoice n the e-mail. I clicked on the "Detailed INvoice". I got the following: Needless to say I could not activate the product. I also sent an email to orders@hash.com. I was hoping by posting here I could get it resolved before monday,

Home :: My Account :: History :: Order #8807

Order Date: Friday 04 July, 2014

Order Information - Order #8807 Qty. Products Total 1 ea. Extras DVD A:M Data Download

• Download - Extra DVD.iso (2.2GB)

1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1
in:
[sELECT licences_code FROM zen_products_licences WHERE orders_id=]

 

[robcat2075]

Welcome to the forum, Rich!

 

Theoretically you can also see your license # on your account page at the Hash store, but I just tried that for my account and I get the same error.

 

I'm going to guess that this is because of the server change they just did a few days ago which is still being worked on. Hopefully Jason can get that fixed soon.

[Rich_RDD]

Thanks for the reply

[Jason Simonds]

I see the error It should not effect the email you got. But i can look into this in the morning.

[Rich_RDD]

Thanks Jason, I appreciate anything you can do.

[Rich_RDD]

I just want my activation code so I can use the software, The activation was not in the e-mail. Thanks Again

[Rich_RDD]

HeY I just saw that you already emailed me the code last night. THANK YOU