antonahill

Hi Antonahill, do you still have the master0.lic-file that Jason sent you? Did you try to copy this one into the Animation:Master install-folder after fixing the permissions? I am not sure if it will work, since you upgraded to Lion and the licence-file is likely keyed to the version of your OS to, so I am not sure about that. If you tried that already, I am sorry but you will have to wait for Jason to fix this. Your licence-key seems to be already activated once and like that you can't activate it again without a new activation key. You will of course get one for free in your situation, but that has to be done by Jason and I am quite sure that he is not in the office on the weekend. Sorry that you have problems with the activation. Hopefully you will get it fixed very soon. If you upgraded to lion, make sure to use only the latest v16-version. I think older once can't be run on it, if I remember right. (I am myself a Windows-user, but I think I heard something about that, because Apple dropped compiler-support for the previously used compiler-versions with Lion). See you *Fuchur* I can wait for Jason.

Hi all, I fixed permissions, upgraded to Lion, entered my activation key, and now it says it's already been used. So sick of this. I just want the damn software to launch.

I'll try checking permissions with the Disk Utility. I already tried to remove the master license file before launch. It then says there's an error writing the license file or now that the key (copied directly from the hash store) is invalid.

restarting the computer he means. You have tried restarting your mac, right? Yes. I uninstalled, restarted the computer, reinstalled, and moved the master.llc file that Hash sent me directly into the folder they specified. Didn't work. I then removed that file and launched the software. When it prompted me for my key, I copied and pasted the key directly from the Hash store. It now says I have an invalid key. This is really, REALLY frustrating.

I haven't tried restarting. I install it in the default location. I copy and paste the code exactly as it reads. Do I get rid of the hyphens? I hope I get it sorted out as well. It's ben a week since I bought it and it still doesn't work. Thanks, Anton.

Hi all, I recently purchased a v 16 subscription. After download and install, I tried to register, but when I entered my number, it said three was an error writing the master.llc file. I contacted Hash, who sent me a good one. I moved that file to the correct directory and, upon launch, I got the same request for my number and the same error. I've since completely uninstalled and reinstalled the program and both entered my number and copied the file directly to the directory, but no change. Please help! Best, Anton.