[Old disc version [need help activating new sub]]

Took out master0.lic, turned off virus software, same result..  I keep trying to open and this is what I receive " RLM ERROR-40.please email support @hash.com to activate via email.. I'm thinking its about time to cut my losses lol

[Old disc version [need help activating new sub]]

Yes there is master0.lic,

I am running as administrator. 

I do have virus software running, I will turn it off and try it that way

[Old disc version [need help activating new sub]]

Day 2 since I emailed and still haven't heard back from anyone. Is there anyway to contact Jason Simonds directly.. 

[Old disc version [need help activating new sub]]

21 hours ago, AsphaltMaker said:

Thank you.. Hopefully I'll hear something soon... 

 

[Old disc version [need help activating new sub]]

Thank you.. Hopefully I'll hear something soon... 

[Old disc version [need help activating new sub]]

I emailed hash last night.. As of 12:30 today haven't heard from anyone.. 

[Old disc version [need help activating new sub]]

I uninstalled, reinstalled it ask for key, I copy paste it.. asked for key again. Then got the RLM error -40.. message again.. I'll email the tomorrow. Thanks for your help.. 

[Old disc version [need help activating new sub]]

Clock is showing correct time and date

[Old disc version [need help activating new sub]]

I'll try that again.. I did uninstall it yesterday and reinstall got same results.. 

[Old disc version [need help activating new sub]]

Yes internet connection and I did get an activation code/key... The one thing I noticed it never requested to enter the code.. just kept giving me that error message .. 

[Old disc version [need help activating new sub]]

19 minutes ago, robcat2075 said:

I presume the computer you are installing on has an internet connection if it is not the one you are on right now.

And I presume you have in hand the actual activation code Hash sent you.

If both of those are true, then you may have to email Hash as it says. Sometime the online automatic process doesn't work and they will need to manually send you a license file.

 

[Old disc version [need help activating new sub]]

I bought and downloaded the software, I can't get it to work.. I keep trying to open and this is what I receive " RLM ERROR-40.please email support @hash.com to activate via email.. 

[Old disc version [need help activating new sub]]

I found my disc copy of am I bought back in early 2000s, it has disc  and book with code to activate.. The problem is my newest computer i built doesn't have a disc drive any longer.. idk it the disc today would be able to run in a new disc drive.. is there a way to download the program and still use the old activation code in the book.. I know it was supposed to be a bound to one computer only.. Just curious.. Thanks