Jump to content
Hash, Inc. Forums

License renewal and ver 19


RS3D

Recommended Posts

I have a couple of problems and hopefully someone may be able to help.

 

I tried updating my Hash system to the latest ver 19e (i think) because my license was about to expire.

I am running Windows 7 and had both the 64-bit and 32-bit processes active. I updated the 32-bit version to the newest

ver 19 but not the 64-bit version.

Immediately, Hash stopped working in the 32-bit process.

 

In the meantime, I renewed my subscription and got a new access code, but I cannot seem to remember what you

are supposed to do with the License file in the Hash folder in order to get it start.

But things will not work unless I can return to some previous version of 19 or whatever was previously on my machine.

Until I can start the Hash program, I have no way to know what I was running previously.

Link to comment
Share on other sites

  • Hash Fellow

If your old sub is expired and you have renewed and have a new access code, take the old master0.lic file out of your A:M program folder.

Then when you run A:M it will ask for an access code and create a new master0.lic file in the program folder. You can copy this master0.lic file to other A:M program folders that have other version in them.

 

Does this solve the problem?

Link to comment
Share on other sites

Thanks for the reply Robcat. I deleted the license file in both the 32-bit and 64-bit folders and I get an error message:

RLM error -3 Please email support@hash.com to activate via email.

It is the same error message for for both versions.

 

I emailed support@hash.com on 8/30/3018, but have not received a reply as yet.

Link to comment
Share on other sites

Thanks for the reply Robcat. I deleted the license file in both the 32-bit and 64-bit folders and I get an error message:

RLM error -3 Please email support@hash.com to activate via email.

It is the same error message for for both versions.

 

I emailed support@hash.com on 8/30/3018, but have not received a reply as yet.

At this time I do not see an email from you. Please follow the steps below and send me that info threw a PM on this forums so I'm sure I get it.

https://www.hash.com/faq/index.php?action=artikel&cat=13&id=17&artlang=en

Link to comment
Share on other sites

Jason, I looked at the procedure you referred to in your post. It says it is a procedure to transfer license to a new computer.

I have two questions:

1. I want to continue using the same computer so is the procedure the same for either keeping the same computer or

transferring to a new one?

2. What is a 'PM' you referred to in your reply (send me that info threw a PM on this forums)?

 

 

Link to comment
Share on other sites

  • Hash Fellow

2. What is a 'PM' you referred to in your reply (send me that info threw a PM on this forums)?

If you hover over Jason's name in the previous post you will get an option to send him a message via the forum.

 

You have a box for forum "Private messages" and I have sent you one now so you can see how it is flagged at the top of the page.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...