GizmoMkI Posted February 23, 2010 Share Posted February 23, 2010 I've already sent emails to sales and support departments regarding this and asking for assistance, so I hope I did the right thing. I had to reinstall Windows through a partial system recovery that enabled me to keep my original installation directories, plus all the models and related files I've since created with the software. Unfortunately, although I have my original installation CD (version 13 with the Yeti), and I have the only book that shipped with the product at that time (TAoAM), I haven't been able to locate the serial number anywhere, which presumably was on a small card or piece of paper I've since lost after 4 years. I'm hoping that I at least remembered to register the product back then, and that they'll be able to help me out, since I can't afford a new version at this time and I want to access my old files. Was I right to contact the departments mentioned above and hoping they have the serial number? Or am I just S.O.L. ? (Yes, I know I'm SOL because I didn't buy Mac, thank you. ) Quote Link to comment Share on other sites More sharing options...
higginsdj Posted February 23, 2010 Share Posted February 23, 2010 If you bought it from Hash then I think your chances are reasonable. Quote Link to comment Share on other sites More sharing options...
GizmoMkI Posted February 23, 2010 Author Share Posted February 23, 2010 Wow. I had just written a reply and then checked my emails and there was already an answer with a number to use. And now it's working again. For any new people wondering about the service, these guys have never disappointed me. So here's a big THANKS! to all the staff at Hash, since the reply wasn't personally signed. Quote Link to comment Share on other sites More sharing options...
Jason Simonds Posted February 23, 2010 Share Posted February 23, 2010 Yeah, We only pull support mail Monday - Friday. And there was a lot going on today so email was not pulled till late in the day. Good to here everything is working. Quote Link to comment Share on other sites More sharing options...
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