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Jason Simonds

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Posts posted by Jason Simonds

  1. It looks like it was about this time last year I had to post this. I guess this is just a really busy time for my company and for me. I am behind on support mail, I'm behind on replying to both forums and Facebook messages. I have scheduled time Saturday to get on top of this. I'm on call for work but this is definitely a priority for me.

    I posting this while at work right now this has been on my mind but every time I think I'm going to have time to get to email support and all that something comes up.

  2. 19 hours ago, Userdelete said:

    It's a pity that international payments don't work in my country(  I would love to purchase and support developers.

    What country?

  3. Installers:

    Change Log:

    • 0007231: [Materials] Some Enhance plugins not working
    • 0007219: [Particle Systems] Particle Baking and parameter keyframes los on reload of PRJ
    • 0007206: [Particle Systems] Particle parameter keyframes ignored after PRJ save and reload lost on
    • 0007228: [Interface] PWS activity causes crash
    • 0007230: [Materials] Crash and Freezes while making Materials
    • 0007229: [Materials] Creating a material causes program to lock up
    • 0007212: [_Other] Freeze on cancel of missing asset.
    • 0007223: [Dynamics] RMB on Spring Mass causes crash
    • 0007226: [Bones/Rigging] Attached constraints not deleted, if a bone is deleted
    • 0007227: [_Other] Crash on delete of Prop
    • clap 1
  4. Hello All,

       For the past few weeks my work has had major projects and we are short staffed. I have been working almost everyday and have not been able to get to email, support, or the forums.  I'm no call Monday but only paper work is planned for me for that day. I'm going to get back on top of Hash, Inc stuff on that day too.

    I'm sorry to anyone I have not email pr pm'd back that has support questions but I'm working 12 hours a day at my job and really have just been dead tired and every time I think I'm going to have time something new comes up.  

    • love 1
  5. 2 hours ago, MJL said:

    Hi Robcat,

         I lthought I had purchased an unlimite lifetime subscription. My old antique computers are filling up their harddrives and I got a couple of refurbished Dell Laptops. I tried to transfer my AM to them usic my master licensing file but they were missing a couple of dll files when I tried to install them. I sent a message to support a few days ago and have gotten no response. Do you have any ideas.

    PM me your info and I will look into this:
    I will need Animation Master version, Operating system and your license number if you know it.

  6. On 2/15/2023 at 4:38 PM, Roger said:

    Sounds good, no rush.   I just wanted to alert you to a potential problem, that could affect new users in addition to existing ones.

    I just updated the forums and tested the password reset(was not working before). I think it's because of an out of date google captcha plug in that was not showing an error

  7. @robcat2075It should have not showed 'email' as a approved log in, it's from covering the image gallery.

    Now it should support email log in.

    @Rogerwe do not store any real data(Back Cards, Addresses or things like that here). I can force a timed password reset, but since we do not store data like that I don't think it's needed. As for people using the same password here as there bank or stores DO NOT DO THAT YOU ARE A BAD PERSON!!!!!!!!!
     

    Here is some reading on passwords. I'm in no way saying what password manager you should use as we were using Lastpass and are now moving to a new one. This is a lot of work and a lot of reading.

  8. Hello All,

    on about 02/07/2023 at 11:59pm pst. The forums log in will change from user name to email.

    Before you ask 'why are you doing this?, I'm to old for change' haha

    There is security risks in people being able to use your 'display' name to sign in and the forums is bugging me about is.

    and before you ask 'If this is a security risk why didn't you change it before?' It was answered in the 'why are you doing this' line because I didn't want to hear 'I'm to old for change' hahaha

     

    Thanks for understanding all
    Jason Simonds

  9. Hello,

       I just found out that after an Office365 update there is a problem with the forums email. I switched the forums to another email method for now as a patch. But this may mean the forums emails go to spam for a bit as it's using forums.hash.com as the email server not a registered email server. For people in the 'know' I know this is not really what's going on but it's a good way to describe it.

    I will be working on it tonight, but I have had bad luck with smtp and office365

     

  10. 17 hours ago, Shelton said:

    Is  the store down?  I was going to add hash and it appears with an error page not working http error 500

    The server is not down... The store was for a bit but it's fixed now.

    The short version of the problem. The store uses a different version of the php and I did not know that because of the way this version php loads the version php uses a different configuration file than the standard version and I did not make the needed changes in the correct file sorry.

     

    • Thanks 1
    • clap 1
  11. Hello Everyone,

      After a major update to the Hash, Inc Store. Users can now look up activation codes and serial numbers again. Sorry this took so long. We use a plug-in for serial numbers that was updated, the developer changed how the data is stored, it took me some time to convert the 'old' data in to the new data type.

    @robcat2075 if you want to log in to your account and check if it worked since your order was right at the change it's most likely to be effected. But I can not see all orders as they should be displayed.

    I had to use excel, google docs, and text editors to get the data moved over

    • Thanks 1
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