Jump to content
Hash, Inc. Forums

A:M Reports

File Official Feature Requests/Reproducible Bug Reports thru the A:M Reporting System (See Link Below)


Forum Guidelines

A:M REPORTS GENERAL GUIDELINES

 

User requests define the future development of the software. When considering bug reports and feature requests here are some useful guidelines to follow:

 

-Post wish lists, feature requests and bug reports to http://www.hash.com/reports where they will be categorized and prioritized.

 

-Rule out user error and bad systems configuration first to save yourself and developers time.

 

-Don't reprimand others for violating these guidelines, that's the moderators job.

 

TROUBLESHOOTING

Computer crashes are a common theme throughout the computer world

-First, take a deep breath - we'll help you- promise!

-Second, be aware of your hardware/system settings. Knowing these will help resolve compatibility issues.

 

-HASH has support representatives standing by to help.

 

-Make sure you have ALL AVAILABLE updates for your OS (not just critical updates), including the very latest video drivers installed-if the problem is visually related it is likely due to outdated video drivers.

 

-If your problems still persist, don't hesitate to contact HASH via e-mail or phone or login and file an A:M Report with your detailed information. Be as absolutely descriptive and as concise as you can.

 

- It may seem like "It crashes", or "It doesn't start" should be enough, but those two brief lines can mean a million different things to a programmer. If you've got a project file that demonstrates an error, consider posting that with your report.

 

-Stop and take the time to give us the exact steps to repeat your problem (and add test data as necessary). This will allow us to help you as quickly as possible.

 

Happy Hashing!

92 topics in this forum

  1. Why? Broken links

    • 17 replies
    • 398 views
    • 8 replies
    • 1,089 views
    • 4 replies
    • 227 views
    • 7 replies
    • 748 views
  2. UV mapping errors

    • 3 replies
    • 209 views
    • 27 replies
    • 1,321 views
    • 4 replies
    • 386 views
    • 0 replies
    • 440 views
    • 14 replies
    • 724 views
    • 1 reply
    • 204 views
    • 11 replies
    • 337 views
  3. Trouble Installing AM

    • 9 replies
    • 356 views
    • 3 replies
    • 354 views
    • 16 replies
    • 539 views
    • 3 replies
    • 582 views
    • 5 replies
    • 394 views
    • 8 replies
    • 546 views
    • 8 replies
    • 1,092 views
    • 2 replies
    • 521 views
  4. Serious rendering problem

    • 31 replies
    • 564 views
    • 31 replies
    • 592 views
    • 5 replies
    • 251 views
    • 9 replies
    • 671 views
    • 10 replies
    • 1,250 views
    • 3 replies
    • 490 views
    • 3 replies
    • 370 views
    • 9 replies
    • 395 views
    • 1 reply
    • 220 views
  5. Render problems on Mac?

    • 4 replies
    • 512 views
  6. render issue mac v16

    • 2 replies
    • 208 views
    • 1 reply
    • 353 views
    • 0 replies
    • 291 views
    • 12 replies
    • 326 views
    • 0 replies
    • 1,189 views
    • 10 replies
    • 2,561 views
  7. Positioning bones

    • 11 replies
    • 378 views
  8. Path Deform 2

    • 13 replies
    • 2,253 views
    • 3 replies
    • 620 views
    • 7 replies
    • 602 views
  9. OpenGL issue with AM v16

    • 9 replies
    • 703 views
    • 13 replies
    • 3,360 views
    • 0 replies
    • 589 views
    • 5 replies
    • 387 views
    • 2 replies
    • 511 views
    • 6 replies
    • 550 views
    • 12 replies
    • 312 views
  10. Multiple Master Script

    • 3 replies
    • 343 views
    • 4 replies
    • 187 views
    • 6 replies
    • 518 views
    • 3 replies
    • 316 views
×
×
  • Create New...