Jump to content
Hash, Inc. Forums

A:M Reports

File Official Feature Requests/Reproducible Bug Reports thru the A:M Reporting System (See Link Below)


Forum Guidelines

A:M REPORTS GENERAL GUIDELINES

 

User requests define the future development of the software. When considering bug reports and feature requests here are some useful guidelines to follow:

 

-Post wish lists, feature requests and bug reports to http://www.hash.com/reports where they will be categorized and prioritized.

 

-Rule out user error and bad systems configuration first to save yourself and developers time.

 

-Don't reprimand others for violating these guidelines, that's the moderators job.

 

TROUBLESHOOTING

Computer crashes are a common theme throughout the computer world

-First, take a deep breath - we'll help you- promise!

-Second, be aware of your hardware/system settings. Knowing these will help resolve compatibility issues.

 

-HASH has support representatives standing by to help.

 

-Make sure you have ALL AVAILABLE updates for your OS (not just critical updates), including the very latest video drivers installed-if the problem is visually related it is likely due to outdated video drivers.

 

-If your problems still persist, don't hesitate to contact HASH via e-mail or phone or login and file an A:M Report with your detailed information. Be as absolutely descriptive and as concise as you can.

 

- It may seem like "It crashes", or "It doesn't start" should be enough, but those two brief lines can mean a million different things to a programmer. If you've got a project file that demonstrates an error, consider posting that with your report.

 

-Stop and take the time to give us the exact steps to repeat your problem (and add test data as necessary). This will allow us to help you as quickly as possible.

 

Happy Hashing!

94 topics in this forum

    • 47 replies
    • 1,072 views
  1. Serious rendering problem

    • 31 replies
    • 621 views
    • 31 replies
    • 625 views
    • 30 replies
    • 465 views
    • 27 replies
    • 1,379 views
    • 21 replies
    • 912 views
  2. Why? Broken links

    • 17 replies
    • 418 views
    • 16 replies
    • 560 views
    • 15 replies
    • 840 views
    • 14 replies
    • 746 views
    • 14 replies
    • 1,080 views
  3. Path Deform 2

    • 13 replies
    • 2,290 views
    • 13 replies
    • 3,408 views
    • 12 replies
    • 330 views
    • 12 replies
    • 345 views
    • 11 replies
    • 355 views
  4. Positioning bones

    • 11 replies
    • 399 views
    • 10 replies
    • 1,288 views
    • 10 replies
    • 2,499 views
    • 10 replies
    • 2,605 views
  5. Trouble Installing AM

    • 9 replies
    • 375 views
  6. Mac Test Installer

    • 9 replies
    • 352 views
    • 9 replies
    • 415 views
    • 9 replies
    • 731 views
  7. OpenGL issue with AM v16

    • 9 replies
    • 736 views
    • 9 replies
    • 700 views
    • 9 replies
    • 593 views
    • 8 replies
    • 565 views
    • 8 replies
    • 763 views
    • 8 replies
    • 616 views
    • 8 replies
    • 1,124 views
    • 8 replies
    • 2,110 views
    • 8 replies
    • 1,166 views
    • 7 replies
    • 618 views
    • 7 replies
    • 774 views
    • 7 replies
    • 1,611 views
    • 7 replies
    • 2,415 views
    • 6 replies
    • 378 views
    • 6 replies
    • 537 views
    • 6 replies
    • 695 views
    • 6 replies
    • 716 views
    • 6 replies
    • 580 views
    • 6 replies
    • 96 views
    • 5 replies
    • 264 views
    • 5 replies
    • 398 views
    • 5 replies
    • 403 views
    • 5 replies
    • 458 views
    • 5 replies
    • 598 views
    • 5 replies
    • 655 views
    • 5 replies
    • 99 views
×
×
  • Create New...