Jump to content
Hash, Inc. Forums

A:M Reports

File Official Feature Requests/Reproducible Bug Reports thru the A:M Reporting System (See Link Below)


Forum Guidelines

A:M REPORTS GENERAL GUIDELINES

 

User requests define the future development of the software. When considering bug reports and feature requests here are some useful guidelines to follow:

 

-Post wish lists, feature requests and bug reports to http://www.hash.com/reports where they will be categorized and prioritized.

 

-Rule out user error and bad systems configuration first to save yourself and developers time.

 

-Don't reprimand others for violating these guidelines, that's the moderators job.

 

TROUBLESHOOTING

Computer crashes are a common theme throughout the computer world

-First, take a deep breath - we'll help you- promise!

-Second, be aware of your hardware/system settings. Knowing these will help resolve compatibility issues.

 

-HASH has support representatives standing by to help.

 

-Make sure you have ALL AVAILABLE updates for your OS (not just critical updates), including the very latest video drivers installed-if the problem is visually related it is likely due to outdated video drivers.

 

-If your problems still persist, don't hesitate to contact HASH via e-mail or phone or login and file an A:M Report with your detailed information. Be as absolutely descriptive and as concise as you can.

 

- It may seem like "It crashes", or "It doesn't start" should be enough, but those two brief lines can mean a million different things to a programmer. If you've got a project file that demonstrates an error, consider posting that with your report.

 

-Stop and take the time to give us the exact steps to repeat your problem (and add test data as necessary). This will allow us to help you as quickly as possible.

 

Happy Hashing!

92 topics in this forum

    • 1 reply
    • 100 views
    • 8 replies
    • 1,053 views
    • 0 replies
    • 281 views
    • 47 replies
    • 918 views
    • 3 replies
    • 608 views
    • 9 replies
    • 540 views
    • 3 replies
    • 321 views
    • 3 replies
    • 341 views
    • 13 replies
    • 3,321 views
    • 7 replies
    • 2,208 views
  1. Path Deform 2

    • 13 replies
    • 2,233 views
    • 10 replies
    • 2,543 views
    • 0 replies
    • 1,178 views
    • 10 replies
    • 2,441 views
    • 27 replies
    • 1,308 views
    • 14 replies
    • 1,014 views
    • 10 replies
    • 1,233 views
    • 0 replies
    • 575 views
    • 8 replies
    • 2,044 views
    • 3 replies
    • 539 views
    • 3 replies
    • 1,234 views
    • 3 replies
    • 570 views
    • 2 replies
    • 556 views
    • 15 replies
    • 796 views
    • 6 replies
    • 542 views
    • 7 replies
    • 1,576 views
    • 8 replies
    • 1,079 views
    • 2 replies
    • 552 views
    • 5 replies
    • 613 views
    • 2 replies
    • 501 views
    • 2 replies
    • 511 views
  2. Font Wizard problem

    • 1 reply
    • 536 views
    • 0 replies
    • 536 views
  3. Hair Outline

    • 3 replies
    • 602 views
  4. Bone Growth

    • 2 replies
    • 537 views
    • 3 replies
    • 480 views
    • 6 replies
    • 673 views
    • 6 replies
    • 648 views
    • 0 replies
    • 526 views
    • 0 replies
    • 432 views
    • 8 replies
    • 577 views
    • 6 replies
    • 510 views
  5. 3-point pathes bake

    • 0 replies
    • 435 views
  6. OpenGL issue with AM v16

    • 9 replies
    • 689 views
    • 9 replies
    • 659 views
  7. Render problems on Mac?

    • 4 replies
    • 501 views
    • 21 replies
    • 856 views
    • 5 replies
    • 574 views
    • 8 replies
    • 705 views
  8. Ignore this

    • 2 replies
    • 530 views
×
×
  • Create New...