Jump to content
Hash, Inc. Forums

A:M Reports

File Official Feature Requests/Reproducible Bug Reports thru the A:M Reporting System (See Link Below)


Forum Guidelines

A:M REPORTS GENERAL GUIDELINES

 

User requests define the future development of the software. When considering bug reports and feature requests here are some useful guidelines to follow:

 

-Post wish lists, feature requests and bug reports to http://www.hash.com/reports where they will be categorized and prioritized.

 

-Rule out user error and bad systems configuration first to save yourself and developers time.

 

-Don't reprimand others for violating these guidelines, that's the moderators job.

 

TROUBLESHOOTING

Computer crashes are a common theme throughout the computer world

-First, take a deep breath - we'll help you- promise!

-Second, be aware of your hardware/system settings. Knowing these will help resolve compatibility issues.

 

-HASH has support representatives standing by to help.

 

-Make sure you have ALL AVAILABLE updates for your OS (not just critical updates), including the very latest video drivers installed-if the problem is visually related it is likely due to outdated video drivers.

 

-If your problems still persist, don't hesitate to contact HASH via e-mail or phone or login and file an A:M Report with your detailed information. Be as absolutely descriptive and as concise as you can.

 

- It may seem like "It crashes", or "It doesn't start" should be enough, but those two brief lines can mean a million different things to a programmer. If you've got a project file that demonstrates an error, consider posting that with your report.

 

-Stop and take the time to give us the exact steps to repeat your problem (and add test data as necessary). This will allow us to help you as quickly as possible.

 

Happy Hashing!

92 topics in this forum

    • 1 reply
    • 10 views
    • 8 replies
    • 998 views
    • 0 replies
    • 243 views
    • 47 replies
    • 865 views
    • 3 replies
    • 571 views
    • 9 replies
    • 506 views
    • 3 replies
    • 284 views
    • 3 replies
    • 305 views
    • 13 replies
    • 3,268 views
    • 7 replies
    • 2,130 views
  1. Path Deform 2

    • 13 replies
    • 2,193 views
    • 10 replies
    • 2,509 views
    • 0 replies
    • 1,145 views
    • 10 replies
    • 2,408 views
    • 27 replies
    • 1,271 views
    • 14 replies
    • 972 views
    • 10 replies
    • 1,199 views
    • 0 replies
    • 541 views
    • 8 replies
    • 2,000 views
    • 3 replies
    • 508 views
    • 3 replies
    • 1,201 views
    • 3 replies
    • 540 views
    • 2 replies
    • 519 views
    • 15 replies
    • 764 views
    • 6 replies
    • 512 views
    • 7 replies
    • 1,547 views
    • 8 replies
    • 1,049 views
    • 2 replies
    • 521 views
    • 5 replies
    • 583 views
    • 2 replies
    • 472 views
    • 2 replies
    • 480 views
  2. Font Wizard problem

    • 1 reply
    • 505 views
    • 0 replies
    • 508 views
  3. Hair Outline

    • 3 replies
    • 571 views
  4. Bone Growth

    • 2 replies
    • 502 views
    • 3 replies
    • 453 views
    • 6 replies
    • 639 views
    • 6 replies
    • 616 views
    • 0 replies
    • 498 views
    • 0 replies
    • 407 views
    • 8 replies
    • 548 views
    • 6 replies
    • 482 views
  5. 3-point pathes bake

    • 0 replies
    • 407 views
  6. OpenGL issue with AM v16

    • 9 replies
    • 652 views
    • 9 replies
    • 622 views
  7. Render problems on Mac?

    • 4 replies
    • 471 views
    • 21 replies
    • 824 views
    • 5 replies
    • 546 views
    • 8 replies
    • 669 views
  8. Ignore this

    • 2 replies
    • 497 views
×
×
  • Create New...